Sheraton Suites Old Town Hotel in Alexandria

My room smelled of mold. Staff was very, very, very unfriendly. I informed the staff that the elevator was not operating properly. I was told nothing is the matter with it and the next day that particular elevator was shut down.
I had a voucher for breakfast and the person working the buffet angrily wanted to know if I paid for my food. He made me feel like a criminal. I travel for work and have stayed at many hotels. This one I would not recommend. There are many others in the area.

Room had gnats.
I was checked in by a girl who was in training.My room was prepaid so she said she needed my card to charge me $32 for parking. Once I inserted my card and it said approved and asked me to sign, she hit buttons on her computer so she then asked me to insert my card again. When I reached my car I double checked my card and she charged me $300!!! When I went back inside I explained that she only said it would be $32 for parking and she told me that her system glitched and I would receive my money back in the morning. The next morning I went back to her and told her the charges were still there and she tried to tell me it wasn’t her. I clearly remembered she helped me yesterday and asked her why she would lie and she said “oh yeah I did work yesterday” and then told me I’ll just have to wait for the money to get back on my card and that she wasn’t sure and told me I could leave since she checked me out. I’ve stayed here before and never had these issues. She took $300 that I had planned to use on my vacation. She should not be working front desk with a lack of customer service and not being to conduct transactions