Gold Boutique Hotel Da Nang in Da Nang

I made a reservation a month ago for my girlfriend. I booked it under her name and it is supposed to be a sea view. When my gf tried to check in, there were 3 receptionist, 2 of them said they couldn’t find her name in the system until she told them my name then the other lady suddenly found her fullname in the system. My gf couldn’t show her the booking at the time, and they said the room I booked is no longer available, and gave her a different room with no balcony and no view. My gf later found the booking and confronted them, and suddenly they have a room. They even lied and said I originally booked a city view room but later on updated it to sea view, which was a lie, I never did that. They insisted that my gf and her friend need to go downstairs to give them the key room before they can give them the key for the new room. None of them helped with the luggage. The attitude is nowhere near professional. The room was ok but with this kind of customer service, I’ll do business elsewhere next time.

Room is overall clean but small. Bed is uncomfortable with the mattress being hard as a rock. Since the hotel is next to a busy street, you'll often hear traffic. Air conditioning is pretty weak, which is not good during the summer. Elevator breaks down occasionally, which forced us to walk several flights of stairs.

Location is pretty nice though being right next to the beach with several places selling food/drinks.