Vinpearl Empire Nha Trang, Affiliated by Meliá in Nha Trang
✅ Guests praised the friendly and polite staff, noting 'excellent' and 'incredibly friendly and attentive' service. ✅ The hotel's location received top marks, described as 'extremely convenient' and 'right in the heart of the city.' ✅ Rooms on higher floors offer 'absolutely stunning' ocean views, enhancing the stay experience. ✅ The outdoor swimming pool of a decent size and the kids’ club were highlighted as valuable amenities for families. ✅ Cleanliness in rooms and bathrooms was often confirmed, with some guests noting the rooms are 'spotless' and 'well-maintained.' ✅ Business facilities including five conference rooms and a business center support corporate needs. ❌ Several reviews pointed out issues with room cleanliness, including 'mould smell' and 'visible blood stain' on bed sheets. ❌ Some guests reported problems with room maintenance such as faulty door locks. ❌ Customer service inconsistency was noted, including 'poor first impression' from doorman and awkward luggage handling procedures. ❌ The outdoor pool was described as 'very cold' and 'almost impossible to use,' especially for children. ❌ Breakfast variety was generally good but some guests mentioned it could be improved and noted hygiene issues like unreplaced cutlery. ❌ The hotel's scent was described as 'dated' and potentially uncomfortable for some guests.
Rooms and prices
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Description
Vinpearl Empire Nha Trang, Affiliated by Meliá, is a modern 5-star hotel established in 2018, featuring a towering 40-floor building with 1221 rooms. The hotel offers a variety of room types including Deluxe Double rooms, 2 Bedrooms Quadruple Suites, and Double Suites. Guests can enjoy facilities such as a 300 sqm outdoor swimming pool, a main restaurant seating 638 guests, and an a la carte restaurant with 90 seats. The hotel caters well to families with a kids’ playground, children’s pool, baby cots, and paid babysitting services. Business travelers can access five conference rooms and a business center. The hotel prohibits pets and requires a deposit upon check-in. Amenities include Wi-Fi throughout the property, free parking, sauna, fitness center, spa, massage services, and a pool bar open daily from 9:00 to 18:00. Cleanliness and service receive mostly positive remarks, though some guests noted areas for improvement in room maintenance and service consistency.
Location
Vinpearl Empire Nha Trang is located in the heart of Nha Trang city on Lê Thánh Tôn street, just 780 meters from the public sandy Nanchang Beach on the second coastline. The hotel is approximately 36 km from Cam Ranh Airport and about 2 km from Nha Trang city airport (NHA). Nearby guests will find a restaurant just 256 meters away, as well as various shops and cafes within walking distance. The central location offers easy access to city amenities and conveniences, making it suitable for both leisure and business travelers. Beach umbrellas and sun loungers are available nearby for a fee.
Tips
- Expect some variability in service quality; polite staff are common but occasionally some guests encounter less helpful personnel.
- Ask for a room on higher floors to enjoy the best ocean views.
- Bring your own hair dryer, as some guests mentioned this amenity is not provided.
- If traveling with children, take advantage of the kids’ facilities but note the outdoor pool water can be cold.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Option: Buffet Cuisine: Asian, Continental Opening hours: [Mon - Sun] 06:30-09:30 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is VND 1,000,000 (approx. US$38.43) per night. This property accepts cash The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Age Requirements: There is no age limit for checked in guests.
- Paying at the hotel: Visa, MasterCard, JSB, AmericanExpress, UnionPay, DinersClub
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Express check-in/check-out
- Terrace
- Doorman
- Patio
- Room service
- Toiletries
- Accessibility features
- Ironing
- Laundry
- Concierge services
- Bar
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Wi-Fi
- Internet access
- Shuttle
- English
- Offsite parking reservations required
- Swimming pool
- Outdoor pool
- Business center
- Event facilities
- Conference Hall
- Fitness facilities
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- Children's playground
- Kids club
- Pets Not Allowed
The hotel is located on second line from the shore.
is located on the distance of 780 m. It takes 12 minutes To the beach!
The distance to the sea is 350 meters
Street view
Video: Melia Vinpearl Nha Trang Empire, Нячанг, Вьетнам.
Map
Reviews
The room also had several problems. The door lock wasn’t working properly, which made entering the room inconvenient and a bit unsafe. Even worse, the bed sheet had a visible blood stain, which is completely unacceptable for a hotel.
Overall, the food was great, but the service and room cleanliness need serious improvement. Even though, I won't give any bad score to the front house staff. It’s very clear that the management team is more focused on how much money they can earn rather than providing proper service. You can really feel that they are cutting costs everywhere — from reduced facilities to poor maintenance.
The price is reasonable for what you get, and the location is excellent — right in the heart of the city. Our deluxe room was clean, well-maintained, and thoughtfully laid out for a simple yet comfortable stay. Both the room and bathroom were spotless, which is always a big plus for me. The highlight, however, was the view. From the higher floors, the scenery is absolutely stunning and truly elevates the experience.
Most of the facilities are located on the 6th floor. The swimming pool is beautiful and decently sized, making it a pleasant place to relax. There is also a restaurant on the same floor, though we didn’t get the chance to try it during this stay. Families will appreciate the kids’ room with activities, which is very convenient for parents. The presence of an on-site clinic for emergencies is also reassuring.
Check-in took a little longer than expected, as the hotel was quite busy at the time. Unfortunately, the attitude of one of the concierge staff during check-in left us slightly put off. During check-out, we requested for our luggage to be brought down, but one staff member insisted that we personally follow him all the way up to retrieve it and then return to the lobby. While we understand that there may be procedures to follow, the manner in which it was communicated felt rather uncomfortable. Thankfully, another staff member quickly stepped in, kindly offering to bring our luggage down while we rested in the lobby. That gesture made a meaningful difference and was truly appreciated. I understand that hotel staff can be busy, but a gentler and more professional approach would greatly enhance the guest experience.
One additional area for improvement would be the hotel’s scent. The aroma used throughout the hotel may feel uncomfortable for some guests and comes across as rather dated. Perhaps exploring a fresher, more contemporary fragrance would better suit modern preferences.
Overall, Vinpearl Empire Nha Trang offers great value, a fantastic location, and beautiful views. With some refinements in service consistency and ambience, it could easily become an even more enjoyable stay.
#nhatrang #vietnam #nhatranghotel
However, although it was mentioned that there is an indoor swimming pool on trip, there is actually only an outdoor pool, which was very cold and almost impossible to use, especially with kids.
Breakfast was okay, but the variety could be improved. Also, during breakfast, forks and spoons were not always replaced if they appeared unused, which was quite unpleasant. This is something that should be improved for better hygiene.
The staff were incredibly friendly and attentive, and the service was excellent throughout our stay. Everything was well organized, comfortable, and family-friendly.
We truly enjoyed our time here and would highly recommend this hotel to other families and travelers.
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Frequently asked questions about Vinpearl Empire Nha Trang, Affiliated by Meliá
What types of rooms are available at Vinpearl Empire Nha Trang?
The hotel offers Deluxe Double rooms, 2 Bedrooms Quadruple Suites, and Double Suites.
Is the beach close to the hotel?
Yes, the public sandy Nanchang Beach is 780 meters away, located on the second coastline.
Are there facilities for children at this hotel?
Yes, the hotel has a children's pool, playground, kids’ club, baby cots free of charge, high chairs in the restaurant, and paid babysitting services upon request.
Does the hotel allow pets?
No, pets are not allowed at Vinpearl Empire Nha Trang.
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is until 12:00.
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