Sandals Island Hotel in Nha Trang

Legend Sea not so much of a legend.

Greeted with the porter coming out to car then walking inside without helping with baggage….no help at all.

The manager ( blue shirt) has no people manner and is quite rude. I waited for her right infront of her and she was ignoring me and doing an online booking. I waited 5 mins before saying “excuse can you serve me!?”

Hotel cleaning service is bad. Attached are a few photos of our “ clean” room.

When we first arrived there was still coffee spilt on the bench of the kettle area and toothpaste and spit marks on the outside of the sink in bathroom. When asked- they did come and clean it. The surfaces should be clean when people check out. That’s a basic level service.

The cups used in room are just rinsed with water and put back- don’t be fooled thinking they are cleaned.

The beds look like they have been made by a 6 year old. In fact I couldn’t believe one day when the bed was half made and apparently quite amusing to reception staff- see photo.

The sheets still have marks on them. Our bed linen was changed and then we had what looked like chocolate marks on the top and with the basic lack of cleaning I wouldn’t be surprised if they were not even cleaned on the first place.

Even the glass sliding doors looked as if it was a window of a daycare that kids wiped their dirty hands on. No surfaces were cleaned. Yuck. It left us feeling uncomfortable.

When we used the pool- there were no pool towels.

We had 2 room towels for 4 people and when I asked for two more they got taken away when they “cleaned” the next day. One day at 2pm I asked for towels as we had used the other 2 on four of us the night before and reused in the morning. They were bought up as house keeping hadn’t been and we were told to go down to reception next time if we want clean towels. Go figure seems there is a towel issue at this hotel? 🫣

The common areas of the hotel smell like rubbish and durian - maybe they are not using extract fans.

The positive is the position and
The buffet was yum ( the first day) . It had a nice selection of food( the first day) and the beds and pillows were comfortable.

This was a disappointing stay . After being away one month in Thailand, Cambodia and Vietnam this was the worst serviced place we have been at for the price.
Shame.
Even check out we were told to wait in lobby ( not air conditioned) while they checked the room. 20 min later we were only ones in there and decided to ask what’s going on and they said it’s fine. So just decided not to tell us is was ok. The worst service we have had on our trip.