Rafaelo Resort in Shengjin
Rooms and prices
Description
In this hotel 425 rooms.
The distance to the nearest airport is 58 km.
Policies and conditions
- Check in time: 00:00. Check out time: 00:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Gift shop
- Room service
- Accessibility features
- Laundry
- Safe-deposit box
- Hairdryer (on request)
- Bar
- Breakfast
- Full board rates available
- Half board rates available
- Restaurant
- Kitchen
- Free Wi-Fi
- Nightclub
- Entertainment
- Swimming pool
- Meeting and presentation facilities
- Conference Hall
- Doctor
- Beauty services
- Children swimming pool
The hotel is located on second line from the shore.
The nearest beach is located on the distance of 80 m. It takes 1 minute To the beach!
Hotel view
Video: Rafaelo Resort - Shengjin
Map
Reviews
We just got back from a fantastic stay at Rafaelo Resort and I couldn't be happier with our experience.
The great service started even before we arrived. I made our reservation through their Facebook page and the team was incredibly quick to respond. Their answers were always clear and very helpful, which made the booking process so smooth.
We showed up a bit early before official check-in time, but they were so accommodating. I had booked two rooms and they managed to get one ready for us right away so we could settle in before the checkin time, which we really appreciated.
I had mentioned during booking that I needed a room with stable WiFi for work, and they definitely delivered. The internet was really good and fast and I had no issues at working a few hours from my room.
The room itself was clean, spacious, and had a lovely balcony with a nice view. It was quiet and perfect for our family. A special shout-out to Martina, the cleaning lady, who was super helpful and kind. She checked in with us every day to see if we needed fresh towels or anything else, and her warmth was really lovely.
All the staff we encountered were consistently friendly, helpful, and kind. The food was also really nice and always served on time.
For the level of service and quality we received, we found it to be very affordable, especially with the end-of-season sale. It felt like great value.
We will definitely be coming back with the family. Highly recommend this place!
Just one small note for the management: the curtain rod in our rooms was very loose and unstable; it tended to fall if you opened the curtains widely. It didn't cause any problems for us, but it might be something to fix soon just as a safety precaution, especially for kids.
But overall, a truly excellent stay. Thank you, Team Rafaelo
Bed was comfortable, bathroom strange, staff confused. Breakfast was good, dinner horrible and expensive. Food was really, really bad.
No menu in English or any other language.
Wine list non existent. That had to go and check for every single bottle we asked for.
Nature around is beautiful, view from rooms fantastic.
Will not go again. Sorry but not sorry.
We stayed at this hotel in September, and honestly, it was one of the worst hotel experiences we’ve had.
The receptionist was incredibly rude and insisted on keeping my passport during the stay — something I’ve never encountered before. She looked at us like we were a burden to the hotel, which really ruined the first impression, especially considering how much we paid.
We had to pay the entire amount upfront, again something I’ve never experienced. For what we got, it was absolutely not worth it.
The room:
• The bed was way too soft — impossible to sleep well.
• Only one thin sheet provided, no extra blanket.
• Shower barely worked and was full of limescale.
• Bathroom smelled like sewer.
• Only shampoo provided — no other toiletries.
• No bathrobes, even though this is supposed to be a spa hotel.
The “spa”:
Total joke. The jacuzzi, hammam, and sauna were all closed or broken. When we arrived, we had to ask the receptionist to turn on the lights because everything was dark and clearly unused. No massages available, even though they promised there would be.
The breakfast:
Terrible. Poor quality and very limited selection. Definitely not what you expect from a “5-star” hotel.
And to top it all off, they only charged our card 3–4 months after the stay. Who does that? Completely unacceptable.
We’ve stayed in many spa hotels across the Balkans and Western Europe — this one takes the cake for being the worst. Definitely not 5 stars. More like 2.5, maybe 3 on a generous day.
Do yourself a favor and stay somewhere else. This place is overpriced, mismanaged, and a total diapppontment.
We took another room that was a bit better, but still far from what you’d expect. They call themselves a 4-star hotel, but there was nothing 4-star about it. The food wasn’t good, and I even got food poisoning. I didn’t bother telling them — I just wanted to leave.
The cleaning rules are ridiculous: towels only every two days, and a room clean EVERY THREE days. Even then, they didn’t do it properly. We had to call the cleaning lady ourselves. When they “cleaned” the bathroom, they only mopped the floor and didn’t touch anything else. The toilet barely had water, so sometimes it wouldn’t flush. The shower never had fully hot water.
There was a safe in the room, but they said it didn’t even work. The TV was smaller than my laptop screen. The fridge made loud noises all night, so I couldn’t sleep.
Overall, this place was a huge disappointment. Definitely not worth the money and nothing like what they claim. The only decent thing was the location and the beach lounges.
For 5 star hotel food is horrible, eveyday you had spaghetti with some horrible beef and chicken meat, that was it.
I do not recommend this hotel to anyone.
Oh, there was no TV in our room.... Crazy
POIs near hotel
Frequently asked questions about Rafaelo Resort
How much does it cost to stay at Rafaelo Resort?
The cost of staying in Rafaelo Resort depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 226 USD. Enter your dates to see the exact offer prices.
Is it far from Rafaelo Resort to the nearest beach?
It takes 1 minutes to reach to the nearest beach.
What are the check-in and check-out times at Rafaelo Resort?
Check-in at Rafaelo Resort is possible from 00:00, check-out is until 00:00.
What’s the cancellation policy at Maritim Rafaelo Resort?
The cancellation policy at Maritim Rafaelo Resort depends on your room type and booking terms.
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