Hotel Florence in Vlore

The restaurant was good. But when the server brought the bill he said « service not included, thank you » ? And when I payed, he decided to keep 500lek and said « 500 for the service is it ok ». I think it’s a very bad way to ask for tips

Rating: ★★☆☆☆ (2/5)

We stayed at this hotel recently and unfortunately, our experience did not live up to expectations – especially for a place rated as 4 stars.

On the very first day, my daughter got locked inside the room. After quite a bit of panic and back-and-forth, a waiter from the restaurant managed to help her out. It turned out the bathroom door was broken, and we were told not to close it at all because it would be fixed later. That never happened – we had to deal with it the entire stay. It felt extremely unsafe and unacceptable.

The room itself had a large square hole in the wall, exposing ventilation pipes. The bed sheets were only changed once during our stay, and overall cleanliness left a lot to be desired. On the balcony, there were just two cheap plastic chairs – no table at all, which made it feel incomplete and uncomfortable. I’ve stayed at many 4-star hotels before, and this simply did not meet that standard.

On the positive side: the food at the restaurant was very good. Breakfast was fresh and tasty, and most of the staff were warm and welcoming – especially the two young women at reception, who were truly kind and professional.

However, on our last day, a middle-aged woman (who I suspect was the owner’s wife) appeared. She barely greeted us and came across as very snobbish, which left a sour final impression.

I’m not usually someone who complains, but I left this hotel genuinely disappointed. This review is not meant as criticism for the sake of it – it’s a sincere call for improvement. If this hotel wants to live up to its 4-star rating, there is a lot of work to be done.