Lastiver Resort in Yenokavan

Absolutely unprofessional staff. Waited 30 mins before being told another waiter would help. Part of our order was unavailable but no one informed or apologized. Hair found in food, poor quality dishes, no effort to accommodate. Completely disappointing — will never return.

Terrible Experience at Lastiver Resort – False Promises & Poor Service

We booked the most expensive room at Lastiver Resort, expecting a premium experience, but it turned out to be a huge disappointment. Our room featured an outdoor jacuzzi, which was one of the main reasons we chose it, but upon arrival, we found that it was leaking and wouldn’t fill up properly. We paid $250 for this room, and yet we couldn’t even use one of its key features.

When we reported the issue, they sent someone to fix it, claiming it was resolved. After a long day of outdoor activities, we returned to the room hoping to finally relax in the jacuzzi—only to find out that the problem still wasn’t fixed. We had to call again, and once more, they sent someone who assured us it would be working within an hour. An hour later, the issue was resolved, but by then, there was no more hot water! At this point, we were exhausted and had no choice but to sleep without enjoying the jacuzzi.

The next morning, the manager contacted us, appearing friendly and apologetic. She offered a free extra day as compensation, which we declined since we couldn’t stay longer at the time. Instead, she gave us a personal number, assuring us that whenever we wanted to return, we could call that number to book. She specifically promised that we would receive one free night and, after that, a special discount for future stays. This seemed like a reasonable solution, and we left believing we would enjoy a proper experience in the future.

Here’s where the real scam began. Months later, when we finally decided to claim the promised stay, we called the number the manager gave us multiple times over two months—no response. We even contacted the resort directly, asking them to have the manager call us back. They said they would, but of course, we never received a response. After weeks of trying, we asked an employee if the manager was still working there, and they confirmed she was. That’s when we realized we had been completely ignored and misled.

This resort is a complete scam when it comes to customer service. They make false promises to cover up their mistakes and then disappear when it’s time to fulfill them. It’s frustrating because the location is 3 hours away, so we couldn’t just show up to confront them in person.

If you’re thinking of booking Lastiver Resort, think twice. If anything goes wrong, don’t expect real compensation—just empty words. For the price they charge, this level of service is unacceptable. There are plenty of other resorts where you’ll actually get what you pay for. Avoid this place!

Price and quality doesn't match at all. The place is overpriced compared to what it offers. Food is great, however the atmosphere of dirt and filth around the place is just disgusting. Don't recommend at all.

I'm not satisfied with the kitchen service at all, the price is so high and there are not available a lot of dishes . The view is amazing, the bed is good quality. Nice view for drones likers. The restoran reservations must be in advance. Service is low.