Waterfront Terraces in Cairns

Charged us $90, we had about half a plate of tastless food each. Extremely bad customer service and rude managment. When we asked for a partial refund the owner became extremely agressive. We were celebrating our anniversary and it put a damper on things. :(

We came here a year ago and the seafood buffet included fresh prawns crabs mussels now when we came here there was old texture prawns with black or no heads. We are very unimpressed on the meal we had.

Have always loved Charlie's, it was always a must do whenever visiting Cairns, sadly, after tonight's experience I won't ever be back and I certainly will not be recommending you to ANYONE!!
Non-existent table service.
Uninterested wait staff who had to be prompted to clear tables.
Frozen prawns of questionable edibility.
Empty food trays in the buffet (in stark contrast) the American groups private function was extremely well catered for).
Individual complaints from a number of dining parties fell on the deaf ears of your staff, in fact I got the distinct impression they just didn't care. Only when a group of about 6 individual dining parties approached management together was there any attempt to rectify the situation with you refunding each diner half their bill, quite a pathetic gesture considering just how piss poor the food, service and overall staff/management attitudes were!!

Very disappointed. Having loved and raved about Charlie's for over 20 years, we had the opportunity to take an overseas friend there for dinner. Talking the place up to our friend, we got there to find that the price had gone up. $35 for an all you can eat...ok. Prawns were small, crab meat was rock hard and hard to eat, buffet was dry and over cooked, greens had turned brown, $12 jug of lemon, lime n bitters tasted like mineral water. Got up for dessert and a cuppa, no hot water for a cup of tea, old jug of coffee on the table and milk was left to sit on the side (not good in summer in Cairns) and at 8:20pm we were told that the buffet was now closing and we wouldn't be able to have anything else. Extremely disappointed in every aspect, no table service ... after over 20 years, we won't be going back there. Overrated and overpriced.

Very ordinary

My medium rare steak is tougher than my friend's medium well one. Also gave me jaw pain afterwards. Wouldn't recommend as you'll have to gamble and see if you get a tough one or not.

The worst meal we have had in a long time ! Ribs were cold inside and the sauce was bitter ! Extremely disappointed .