Hotel Victoria by VAYA in Kaprun

We came here for a new years experience, hoping to have a good ski holiday. Which we did. The transfer listed told us it would take us 1.5 hrs to arrive in which it took three. Once we arrived we were told the all inclusive didn’t start until 6pm. This meant we were forced to leave and find ourselves food and drink. The beer tap didn’t work for half our trip neither the juice. The drinks you have avalible are limited. If you want a Prosecco or spirit drink you have to pay. I.e. not all inclusive. You shouldn’t list your hotel as all inclusive if you have to pay for something. To all English people the food is very different. Myself and my partner ate out every night as it wasn’t to our taste. All things given the bus stop and location is impeccable. But personally save your money and book elsewhere.

"I had a problem with this hotel. Due to an issue with my visa while traveling, I tried to reschedule my booking but they refused. They canceled my reservation and I lost the full amount. Very disappointing experience."

Below average place, and for sure not a 4 star hotel. Cleaning is very superficially done, our bedsheets had a hole in them in a very visible place, and were not changed during the whole stay (6 nights). The double bed is actually two beds placed next to each other, with a clear delimitation between. No vacuuming done during our stay, on the last couple days it was so dusty and sandy that I needed to wipe my feet before getting in bed.

Food is overcooked and very plain with almost no spices, while drinks are served from an automated machine, so diluted that you can barely feel any flavour. Coffee is nice, the highlight of the whole cafeteria.

Personnel is friendly.

Poorly managed parking. When we booked it was written that parking is free of charge. When we got there, we were asked to pay €8/day for parking in open air. However, we were handed a flyer that stated “parking costs €5/day in a garage, or €3/day in the open air parking.” We fought about it so we were not charged any money for the parking in the end, but that is not how they should deal with things.

I loved the heated flooring in the bathroom.