Hotel Kristall in St. Anton

We got rooms on the first floor as decided by the owners (room 15). What is not informed is that these rooms are right above a bar that's open untill the early hours of the morning, which we discovered from Thursday till Saturday... After we voiced our complaints the owners told us they choose people for the "bad rooms" depending on age and if you have kids. This was definitely not explained to us and neither did we pay less for these rooms... Very disappointed.

I booked a double room for couples but at arrival the host looked up my name (Arabic) and then gave us a small dark room with two separate single beds facing in yard with a tiny bathroom (much cheaper room) which I didn’t book. My Caucasian boyfriend went then to the host who was sitting in the hotel’s restaurant chatting with the rest of the hotel staff. He friendly asked if there has been a mistake since the room that she gave us looked nothing like what we payed for or like the pictures. The host then moved us to the double room that we originally booked. From that moment on multiple occasions had us feeling unwelcome and uncomfortable. For example, we went to the hotel’s restaurant for dinner. After ordering a glass of wine the taller waitress who served us (bleached hair, tattooed eyebrows, end 30s-40s) came back with an almost empty glass. When we looked around, we noticed that the other guests had full glasses of wine. The waitress had also a rude and dismissive attitude and was joking at the bar with the hotel’s restaurant owner. It should be mentioned all of these staff members were hanging out together earlier when my boyfriend kindly asked to change the room to what we have booked. The food which clearly was preheated and overcooked, gave us on top of that bad stomachs. Yet we stayed respectful and tipped the waitress who passive aggressively asked for a tip. At departure on the next morning (early check out at 10) the same waitress saw us leaving and chose to fully ignore our presence. This whole experience left us feeling racially discriminated on my behalf and uncomfortable as a whole. Furthermore, the bathroom wasn’t clean as I found hair on the sink and brown spots on the toilet seat.

I booked a double room for couples but at arrival the host looked up my name (Arabic) and then gave us a small dark room with two separate single beds facing in yard with a tiny bathroom (much cheaper room) which I didn’t book. My Caucasian boyfriend went then to the host who was sitting in the hotel’s restaurant chatting with the rest of the hotel staff. He friendly asked if there has been a mistake since the room that she gave us looked nothing like what we payed for or like the pictures. The host then moved us to the double room that we originally booked. From that moment on multiple occasions had us feeling unwelcome and uncomfortable. For example, we went to the hotel’s restaurant for dinner. After ordering a glass of wine the taller waitress who served us (bleached hair, tattooed eyebrows, end 30s-40s) came back with an almost empty glass. When we looked around, we noticed that the other guests had full glasses of wine. The waitress had also a rude and dismissive attitude and was joking at the bar with the hotel’s restaurant owner. It should be mentioned all of these staff members were hanging out together earlier when my boyfriend kindly asked to change the room to what we have booked. The food which clearly was preheated and overcooked, gave us on top of that bad stomachs. Yet we stayed respectful and tipped the waitress who passive aggressively asked for a tip. At departure on the next morning (early check out at 10) the same waitress saw us leaving and chose to fully ignore our presence. This whole experience left us feeling racially discriminated on my behalf and uncomfortable as a whole. Furthermore, the bathroom wasn’t clean as I found hair on the sink and brown spots on the toilet seat.