Im Weissen Rössl am Wolfgangsee in St. Wolfgang

I had high hopes for this hotel, but when I got there, I found that the facilities were too old. The service was not good at all. First of all, the rooms did not provide slippers or free mineral water. The towels in the room were gray. The front desk and the corridor had no expression on any staff, and they were proud and had no polite words. The most hateful thing was that when I checked out, they said that we had dinner for 100 euros. I asked them to show me my signed bill for dinner, and the front desk staff immediately changed their words and said: Oh, you didn't have dinner, so I will waive it for you. Such obvious robbery is more hateful than **. If you don't check carefully when you check out, you will definitely be cheated of 100 euros for no reason.

This hotel almost ruined our family's good mood for traveling. The second day after we checked in was my wife's birthday, so we chose this hotel that was ranked first in the local scenery, and chose a suite. According to the photos when booking the room, the balcony of this room faces the lake, and the lake view is very beautiful. For this room, we paid nearly 7,000 yuan a night and booked three nights. After arriving at the hotel, we found that the balcony of the room did not face the lake. There was a place to see the lake, which had to be seen from the roof of several rooms. The scenery was completely different from the photos on the website. So we communicated with the hotel and said that this room was the room we booked. We took out the photos and still said there was no difference. We asked Ctrip to help communicate, and the hotel still said that neither the room could be adjusted nor the check-out could be made early. How to say, as a person who often stays in hotels, I can't do anything about this kind of rogue.
Ps. We stayed for three nights, and two nights were checked in by a ********* tour group. They were very polite to ********* people. I met two ********* guests who asked for a room upgrade and upgraded it for free.
When we checked out, they charged us 33 euros for the minibar. I said I didn't touch anything in the minibar, so it was indeed confiscated, but the expression on my face was like I was trying to take advantage of them, which made me feel as sick as if I had eaten a fly 🤮