Svetla Guest House in Primorsko

On 29.06.2025. through the booking.com website I made a reservation at the Svetla guest house in the town of Primorsko on "Treti Mart" 21 for 10 nights from 30.08.2025. to 09.09.2025. for 2 adults and 2 dogs, one of the dogs is about 2 months old. The price for the stay was 505 leva. After I contacted the accommodation, the lady made me cancel my reservation from booking.com and then the price for the stay increased from 505 leva to 600 leva. I was promised that there was a place to leave my car in front of the accommodation. I agreed to this price.
Upon arrival at the reservation location, it turned out that my family and I could not leave our car in front of the guest house and they made me drive it to the end of the street in some grass, which is called "Public free parking".
The next day, a man with a reservation at the Svetla guest house came and left his car where I had parked and his car remained there until he left. In the parking lot, my car was scratched and hit while I was sitting in the Public Parking Lot.
When checking in at the reservation location, we were not registered and the owner acted crazy that she did not know how much money we had transferred to her. She tried to get extra money from us and was surprised that we remembered how much deposit we had transferred.
On 01.09.2025, she came to my room and told me that the small dog damaged the carpet in the room and gave us 1-2 days to leave. I offered to pay her for the carpet when I returned to Sofia. To which she said that it costs 200 leva and me or my wife until the end of the vacation if we stay to keep it closed on the balcony or in the bathroom or she will refund our money until the end of the stay if we leave.
The next day we found a place in another hotel and moved. I went to get my money from the lady. Instead of giving me back 420 leva, she gave me back 300 leva on the pretext that she was holding it back because she couldn't use the room we were in for 2 days after us. After a scandal, she gave me back another 60 leva and, leaving, ordered me to transfer another 60 leva to her from Sofia when I got home. I did that. Then in less than 24 hours, the 200 leva bill became 300.
For me, the rating for the Svetla guest house is a big "0".
Do not offer the Svetla guest house in the city of Primorsko for accommodation.
THESE PEOPLE ARE LIARS AND FRAUDERS.