Scarlet Sails Resort in Koh Rong Island

I believe this hotel is advertised as a 4 star resort which is shocking because the room we stayed in was filled with mold, stains, bugs and smelt of mold/drainage. The room looked like it hadn’t been cleaned properly in months. There were also loads of bugs under the mattress. Sadly, looking at previous reviews from different websites, this seems to be an ongoing problem that isn’t resolved.

It’s a shame because this hotel has so much potential - it’s so close to the beach, nearby restaurants and the ferry. The staff were also friendly. However, there seems to be a similar theme that the hotel is very run down and needs TLC but remains very expensive. This was one of the most expensive hotel rooms we booked in our trip and it was by far the worst.

Do NOT book this place. I booked two nights in a superior room through Ctrip, and the page stated check-in was at 10 AM. We arrived at 9 AM that day, and the front desk assigned us a room without saying anything. However, upon entering, it was clearly not the room pictured in my booking – it was a tiny, cramped space. I told him this wasn't my room, and he obviously knew it himself. So, he just gave up and said, 'Then you'll have to wait until after 2 PM.'

During the several hours we waited, numerous Western guests checked in. The front desk staff were all smiles and helpful with their luggage, but completely ignored us. When we asked, they just repeated 'later this afternoon' and arrogantly told me I had to listen to them. I complained to Ctrip customer service about this discriminatory behavior. After their intervention, we finally got another room at 1 PM. It still wasn't the one we originally booked, but since I had a fishing trip pre-booked for 1 PM, I had no choice but to accept it.

When we returned to the room that evening, we discovered it stank terribly. The room itself, the air conditioning, and the drains all reeked. Because I didn't want to deal with those two front desk staff again, I decided to just endure it for two days. The result was that the foul smell triggered my bronchitis, and I've been coughing ever since. The damp environment also caused me to break out in many blisters. For your health and safety, seriously, do not stay here. I don't know if all their rooms smell this bad or if they intentionally gave us this room to mess with us. Ctrip should also stop partnering with establishments like this.