Prestige Cranbrook Hotel, BW Premier Collection in Cranbrook

Worst dinning experience I have ever had.

What a joke! I Ordered a loaded burger for my husband and a kids burger for my son. The loaded ADULT burger is the exact same size as the kids. Absolutely ridiculous. Twice the price for a 2 bite burger. Never eating from here EVER again. Don't waste your money.

Any time I've ordered from this place in the last few years there has been a problem with my order and any complaints were met with ridiculous arguments from the owner or a staff member who seemed afraid to confront him. A few months ago I had decided not go here to eat any more.

Then I decided that I'd try one more time. I am a fan of supporting local businesses and this is one of the older businesses in Cranbrook.

We ordered (for delivery) a 10" pepperoni pizza, a regular lasagna, a seafood lasagna, a salad and some garlic toast with cheese. This was the first time ever that the toast has been delivered correctly so I had hope. Sadly my seafood lasagna had meat sauce in it.

When I called the next day to complain the owner flat out told me that I couldn't have ordered a seafood lasagna because he was working and didn't remember making it. Then he tried to tell me that I what meant to say is that I ordered a regular lasagna. (He's done this to me before. More than once. I used to work at a hotel and we did quite a bit of business with them in the form of us recommending his resautant to guests.) Then he admitted that he had a helper who may have made the mistake but asked me why it would have had meat sauce put on it if they weren't made that way. As if I should know the answer to that. Then he asked me where he was when my order was given to the kitchen and prepared. Again, why would I know that? He proceded to ask me questions like "where was the meat sauce in the lasagna" and "how did it taste" and "why didn't I call the night before" he was very condescending.

Finally he asked what I would like. I told him that I just wanted my seafood lasagna replaced. He offered to give it to me half for price and probably would have made me pay for the delivery too. I was also asked if I could pick it up rather than have it delivered. Neither are a possibility. So, rather than fixing his mistake to ensure I am not a dissatisfied customer he tried to argue his way out of it and leave me to think that I have done something wrong. In a way I guess I did. I ordered dinner from the Apollo Ristorante and Steak House again after I'd sworn off of it.

I don't usually leave negative reviews but this has happened too many times and I can't imagine I'm the only one but no one else is saying anything.

If you end up deciding to take the chance on going here and you somehow manage to get the correct order then the food will most likely be good. However, don't be surprised if you are disappointed, decide to complain and then are told you are mistaken.

Ordered delivery tonight, got it in a reasonable time but will not be ordering delivery from here ever again. Pastas had little to no sauce. Sausage was way over cooked, and paid 2$ extra for baked cheese on both and got slim to no cheese on there. Paid 54$ for two pastas and a appy and didn’t even eat it. Waste of my money would have preferred going to McDonald’s.