Niccolo Chongqing in Chongqing

A hotel brimming with sophistication. Both the soft and hard services were absolutely top-notch. The hotel is quiet and elegant, and the breakfast is bountiful. Cammy and all the staff were incredibly warm and thoughtful. All in all, a very comfortable experience.

The room location was excellent, high up, quiet, and with a good view. Most importantly, the bedding was super comfortable. Oh, and you can order breakfast from a menu, which I only discovered on the second morning! I'll definitely go back next time.

The Niccolo Chongqing truly exceeded my expectations! The overall ambiance is upscale and elegant, and the room facilities are brand new and complete, combining both design and practicality. It was an excellent stay. Jinx was very welcoming and made my return visit even better. I'll definitely come again!

Perfect hotel. I particularly enjoyed the swimming pool on 52nd floor, and breakfast on 62nd!

Overall, I'm very satisfied! The location is great, right downstairs is the IFS mall! A butler (Jialing) contacted me before check-in and had already prepared toiletries for the children, along with a welcome fruit basket and a handwritten card! Very thoughtful!

Overall Experience is Excellent ❤️

Concierge Bobby is super helpful with always smiling face~
Cammy and Jia Ling is friendly, and helping us all the while (小管家服务 太棒了）

From reservation team to Concierge even breakfast team, they serve with professional service.

Appreciated with their hospitality
Recommend to book N3 room type with river view

The rooms are minimally chic and high-end, with windows on two sides offering views of the scattered mountain city. Turndown service includes a small gift, and the minibar is complimentary, making for a comfortable and heartwarming stay. Yannie, our butler, also provided very attentive service.

My stay was excellent overall, especially the attention to detail. Our butler, Yannie, was beautiful and kind, always ready to help guests with any issues. Her thoughtful and considerate service made my two days in Chongqing even more enjoyable – a big thank you to her! The hotel provides a wonderful selection of complimentary items and things to borrow. The breakfast was very rich, offering raspberries, blueberries, and various yogurts, including chia seed yogurt, which was fantastic. Personally, I think the coffee could be a bit more aromatic.

The hotel lobby is beautifully decorated and has an artistic vibe. The swimming pool and hot tub are also nice and not crowded. However, the in-room facilities are not great; the toilet flush doesn't work well, and the overhead shower isn't good either. The hotel uses Kavinfense toiletries, but for some reason, the shower gel smells particularly bad.

**Environment:** The hotel is located in the IFS center, so you can easily go downstairs for shopping. It faces the river, offering views of the Grand Theater. Hongyadong is slightly off to the side. You can see the drone show, but it's from the back.

**Service:** First, as a five-star hotel, you'd usually expect the hotel manager to contact you in advance to inquire about your stay preferences, but I didn't receive any such call. Second, it's unusual to be charged extra for a third guest, with them claiming that an additional person significantly increases operational costs. The welcome fruit was also quite basic (apples, bananas). The minibar had very few drinks and snacks.

However, the front desk offered a solution: we paid a bit extra to upgrade to an N3 room, and they waived the additional charge for the third person.

I didn't have breakfast on the first day, as the hotel packed it for me. I tried the hotel breakfast on the second day, and it was terrible. There wasn't much variety either. The spicy chicken wasn't even as good as the one served at their own hotel bar; there's a huge difference.

There were no reminders about relevant services, no hotel information provided, and no departure souvenirs. I even considered changing hotels at the time but was too lazy to bother. Since it was a vacation, I didn't extend my stay and moved to another hotel. The front desk and concierge service were quite good. Answering calls, delivering items to the room, and luggage storage were all handled very enthusiastically.

After checking out, the hotel called to inquire about my stay. However, I was out at the time and couldn't provide a detailed explanation, and they didn't follow up later.

Overall, I still wouldn't recommend it, especially given the high price. Besides the nice hotel views and decent bar ambiance, everything else is quite average, some even below par.

Big thanks to Freya! She was incredibly nice, and her service was both enthusiastic and professional. The restaurant and sightseeing recommendations she gave were fantastic. She was always willing to help with anything we needed, making us feel genuinely welcome, just like a friend. Her excellent service alone deserves a perfect score. I'll definitely look for her again next time I'm in Chongqing!