Hotel Tomasov in Zlin

I have to say that the customer service at the hotel is outstanding. The front desk people are very accommodating and quick with a response for any request. However, I have to say that when we came in 2017 I would have given it 5 stars. When I returned in Sept 2019, that rating dropped to 4. When I returned again in Jan 2020 it was noticeable that the hotel was not as clean as before with very obvious dust bunnies and broken baseboards etc. The housekeeping staff were obnoxiously loud at 800am. I just returned from Zlin last week and I have to say, if I wasn't attending the clinic attached to the hotel I would stay somewhere else. It's really going downhill. My room had obvious mould on the bathroom ceiling and by the entry door. There was dust that was VERY obvious throughout and there were ants in my room. I'm not sure if the restaurant is considered part of the hotel but that has also gone downhill. The scrambled eggs used to be something we raved about, on my latest trip I would lift the lid and it literally looked like slop. It was liquid egg mixed with some cooked egg. The choices for half board were not appetizing at all. Again, the staff is very nice and super accommodating but the food is not good.