Theatre Hotel in Olomouc

I stayed in a Junior Suite. The room itself was modern, spacious, and very well equipped, and it felt genuinely premium. I specifically chose this room because of the large bathtub. Unfortunately, the bathtub could not be used at all during the stay because the drain plug did not work. Despite several attempts by staff, the issue was never resolved. The staff openly admitted they were already aware of this defect, which is particularly disappointing when the bathtub is a key feature of this room category. The wellness area was available only in a limited mode. The staff there were friendly but clearly disorganized. What left a very poor impression was being given a dirty towel in the wellness area — something that should simply never happen in a hotel of this level. The lobby bar — if it exists at all — was not available during the stay. The same applied to several other services, always with the explanation “maybe another day.” This creates a strange paradox: you book a hotel, but without services. And this happened during holidays, when most of the city was closed and there was literally nowhere to eat or drink outside the hotel. In such situations, a hotel should compensate for the lack of options in the city — not mirror it. Room service was available only from the third day of the stay. While the food quality itself was good, the absence of room service during the first two days, combined with a closed restaurant and no lobby bar, is a serious failure — especially during a holiday period. Housekeeping was one of the biggest issues. The bedsheet was already dirty upon arrival and was not changed at any point during the entire stay, even though the room was “cleaned” later. From a hygiene perspective, this is unacceptable and hard to comprehend in a hotel positioning itself at a higher standard. Breakfast was modest, with a very limited selection and not particularly fresh pastries. The worst part, however, was the organization: staff were moving metal carts between tables while guests were eating, collecting dishes and creating significant noise. As an almost surreal moment, staff members were also seen taking food for themselves and removing plates from the breakfast area. The biggest disappointment overall was communication — from the initial reservation process to the check-in experience. It felt chaotic, inconsistent, and at times as if the guest was an inconvenience. Ironically, the check-out staff were very friendly, but by then the overall impression was already damaged. Summary: a beautiful, new hotel with excellent rooms, but services, organization, and basic hygiene standards do not currently match the price or expectations. Especially when the city is effectively closed, a hotel should step in and provide services — unfortunately, that did not happen here. A real shame, because the potential is clearly there.

I would like to express my opinion about our experience with this hotel:
1.) the hotel rooms are comfortable and tastefully designed, there is no question about it,
2.) our breakfast was avarage given the price of the accomodation and the quality of breakfasts served in similar hotels located in Moravia,
3.) the hotel restaurant is well known and had been booked out before we booked our stay. We were informed about this fact in advance and could opt for cancelling our stay, and that´s fair enough too (we did not cancel it since we though we could rely on the room service as it is usually the case in good four-star hotels). However, the list of dishes served via the room service were limited to a small amount of really simple dishes such as fried cheese with french fries etc., and in addition, another fee was charged for the room service. I do not argue additional charges for the room service, but a hotel should make a reservation for its own guest in the first place and if this is not possible, there should be no additional charge for simple (and obviously overpriced) dishes served directly in the hotel room which were ordered solely due to the incapacity of the hotel management.
And the best joke: the hotel, even though with four-star, provides NO opprotunity to have an evening drink - it is impossible to go to the restaurant, there is NO lobby bar serving wine or any other drinks except for coffee and juices. When we asked if they can recommend a nice place in the city center where we could have a glass of good wine - the answer was simply NO.
To be frank and honest, the hotel looks good, but for us it was just a highly overpriced bed and breakfast stay for 3 nights.