1 Hotel Copenhagen in Copenhagen

Stayed here twice, once before and then after a cruise.
First time, check in not brilliant, only 2 receptionists, then one disappeared, returned to get sidetracked by a guest that had asked another member of staff a question, even though there was a large queue we were ignored. When he finally returned, apparently they were just checking our room, we were asked to wait, and after over half an hour later it was another member of staff that noticed we were still sat around and got us our room, not good.
When we finally got to our room, it was lovely, nice shower, lovely clean room with a great bed. Early flight meant a packed breakfast, croissant, banana and juice, hmm. Breakfast staff were lovely as were the bar staff.
On our return, check in was much better but, personally, the room wasn't. Shower got barely warm, shower head wasn't really secure and there was no waterproof strip on the bottom of the shower screen so there was water all over the floor and since it was a shower over a bath, could have been dangerous. Room seemed too hot and couldn't regulate the air con. Breakfast was a buffet style and had a very good selection, staff again were lovely. Location of the hotel was great in walking distance of a lot of attractions but, unless we were given low quality rooms because, presumably, they give the travel company good discount, I think they need to have a good look at the state of some of the rooms

Excellent breakfast
Excellent hotel bar area
Attentive friendly staff
Great atmosphere
Super steam room
Bike hire