Le Manoir au Lac in Gerardmer

In short, the night was 400€ per room and most of what is advertised is not real. Hotel management is obnoxious and you can tell the 4 stars certification dates back from 2022. Here are all the things that happened to us and that I hope won’t be experienced by anyone else: *Annexe: A lot of the rooms advertised are NOT in the hotel! Be careful it is like a trap. They will make you pay the price and host you in a building 200m down from the main building! If you are with disabled or reduced mobility people, every time you want to enjoy breakfast or swimming pool, you have to fully dress and climb stairs to access the hotel services. In the winter, they also don’t put any salt on the ground which made us trip multiple times! (cf picture) * Swimming pool even indoor and is not heated at all. As a result, you jump into fresh water and hope to move enough to stay warm otherwise you’re better off outside. Also no changing room and you have to put 1€ to close your locker! (cf picture). * Sauna and Hamam: they are never turned on unless you do it (cf picture) and they are super small. Hotel can probably accommodate 200 guests, but as you can see they can hold 2-4 people at a time. So expect to wait 15min for them to warm up and hope no one comes otherwise you will have to wait. Facilities are the cheapest and they don’t show any picture of it. * Mould: expect to see mould in the bathrooms (cf picture) and please don’t dare to complain for the price you’re paying. * Toilet bowl: not properly cleaned. You will be able to enjoy the marks from previous clients (cf picture) * Ventilation: room was cold as it was winter and not well isolated, as a result we had to keep the vent on for the whole night, very noisy system. But guess what, they have multiple heaters in the room but they disabled them. * Breakfast: very cheap. No menu, so you need to guess what is available, staff will not come and take your order, expect to get up anytime you need something. You also have a buffet which is not aligned with the price. * Room furniture: One day, I just couldn’t believe it, they came into our room during cleaning and took away one of the furniture where we had our stuffs on and put them on the floor. It was just after I made a complaint. When I asked why, they told they needed it for another room so they took it from us. Insane. Last but not least is what happened when I reported to the hotel manager that we were not really satisfied by our stay. I asked politely if you could leave just one night before the end of our trip and not end up having to write anything bad about her place. She said that I was threatening her and that my complaints were unacceptable: to give an idea of how she thinks, when I told her I want to enjoy the spa without having to wait, she tried to guilt trip me by saying that I don’t want to save energy for the planet. When I complained about a time I asked the staff 3 times the reception phone number, she said I don’t care about the huma

In short, the night was 400€ per room and most of what is advertised is not real. Hotel management is obnoxious and you can tell the 4 stars certification dates back from 2022. Here are all the things that happened to us and that I hope won’t be experienced by anyone else: *Annexe: A lot of the rooms advertised are NOT in the hotel! Be careful it is like a trap. They will make you pay the price and host you in a building 200m down from the main building! If you are with disabled or reduced mobility people, every time you want to enjoy breakfast or swimming pool, you have to fully dress and climb stairs to access the hotel services. In the winter, they also don’t put any salt on the ground which made us trip multiple times! (cf picture) * Swimming pool even indoor and is not heated at all. As a result, you jump into fresh water and hope to move enough to stay warm otherwise you’re better off outside. Also no changing room and you have to put 1€ to close your locker! (cf picture). * Sauna and Hamam: they are never turned on unless you do it (cf picture) and they are super small. Hotel can probably accommodate 200 guests, but as you can see they can hold 2-4 people at a time. So expect to wait 15min for them to warm up and hope no one comes otherwise you will have to wait. Facilities are the cheapest and they don’t show any picture of it. * Mould: expect to see mould in the bathrooms (cf picture) and please don’t dare to complain for the price you’re paying. * Toilet bowl: not properly cleaned. You will be able to enjoy the marks from previous clients (cf picture) * Ventilation: room was cold as it was winter and not well isolated, as a result we had to keep the vent on for the whole night, very noisy system. But guess what, they have multiple heaters in the room but they disabled them. * Breakfast: very cheap. No menu, so you need to guess what is available, staff will not come and take your order, expect to get up anytime you need something. You also have a buffet which is not aligned with the price. * Room furniture: One day, I just couldn’t believe it, they came into our room during cleaning and took away one of the furniture where we had our stuffs on and put them on the floor. It was just after I made a complaint. When I asked why, they told they needed it for another room so they took it from us. Insane. Last but not least is what happened when I reported to the hotel manager that we were not really satisfied by our stay. I asked politely if you could leave just one night before the end of our trip and not end up having to write anything bad about her place. She said that I was threatening her and that my complaints were unacceptable: to give an idea of how she thinks, when I told her I want to enjoy the spa without having to wait, she tried to guilt trip me by saying that I don’t want to save energy for the planet. When I complained about a time I asked the staff 3 times the reception phone number, she said I don’t care about the huma

Lake view blocked by trees as on ground floor otherwise excellent