Hôtel & Spa RÉGENT PETITE FRANCE By Stay Collection in Strasbourg

A solid 4-star hotel at best. The location & view from the room is excellent and the amenities - spa, bar and a reputable restaurant - have potential, but the overall experience fell short of the 5-star standard the hotel advertises.

Upon arrival, I walked in carrying two suitcases. Although a doorman and several staff members were present, there was no greeting and no offer of assistance as I carried the bags across the lobby. At check-in we were informed that the restaurant was fully booked and that room-service orders had to be placed by 5pm. With check-in from 4pm, this cut-off seems unreasonable for a 5-star property. We were told this was “standard” for the hotel, yet it had never been communicated beforehand; fortunately we had made alternative dinner plans.

Reaching the room (again, no offer of help with luggage), the bed was comfortable but the bathroom was not properly cleaned and the lack of a fixed shower head made showers awkward. The TV isn’t internet-enabled, so no streaming or casting is possible. More surprisingly, our room wasn’t cleaned on the second day; we were later told we should have requested this in advance, which is highly unusual for a hotel claiming 5-star service. Ironically, the only time we saw housekeeping was at 12:05 on check-out day lingering outside the room wanting to turn it over.

Service issues continued at the bar, where it took multiple attempts to receive the correct drinks order on the final day - including a 30-minute wait for a single beer. These may sound like small things, but in a true 5-star hotel they simply shouldn’t happen, let alone repeatedly.

Finally, spa access is limited to one one-hour slot per day and must be booked ahead of arrival, which isn’t ideal for a city-break stay. I do appreciate the spa is of small size though, so rules like this are required to limited numbers.

Overall, the hotel is pleasant enough as a base for a few nights in Strasbourg, but it falls short in many areas when compared with other European 5-star establishments. Unlikely I would stay again.