L'Orangeraie Hotel by Miléade in Menton

Very disappointing experience at this hotel. From the moment we arrived, the attitude of the staff was unacceptable, especially at the reception and restaurant. Joana at the front desk stood out in the worst way — no smile, no welcome, and a general feeling that guests are a bother, not a priority.

We arrived with a pram and a baby, and both lifts were out of order. Instead of offering help or even a simple apology, the response was: “You can take the stairs.” No empathy or assistance.

At the restaurant, no one knew how to operate the microwave, and again, no one seemed remotely interested in helping.

The worst part was when I briefly asked to keep an eye on my son for a few seconds at the reception while I was placing some milk in the baggage row, just a few steps away. There was no customers at the time that should be looked after and several staff free. Nothing was said at the time — but later, when I referred the staff situation to the manager (the blond lady) her response was defensive, rude, and inappropriate. Rather than showing empathy or acknowledging the lack of support, she blamed me for having dared ask her staff to “help” even for a few seconds. This kind of reaction is unacceptable and shows a complete lack of basic customer care.

I left feeling extremely uncomfortable. There was zero sense of service, no kindness, and no effort to make guests feel welcome. Definitely not what you expect from a hospitality team, and certainly not a “wow” experience.

Her comment regarding my son showed a total lack of customer care and, frankly, a deep level of disrespect. This kind of reaction is unacceptable and reflects very poorly on the management.

Wrost maintained hotel ever. Outdated room, dirty sheets at check in, horrible customer service. Dirty amenities. Garden was closed with huge exterior renovation gong on with noise and a huge crane at my balcony. Mind you, i paid extra for the garden view and they would not redund me anything. Fitness center was so dirty, broken steps as you walk in and the entire front of the hotel smells like piss. Do not stay here!