Odalys City Apartment Hotel - Strasbourg Centre Les Halles in Strasbourg

At 3:15 PM, the reception handed us the room keys. Upon arrival in the room, the towels were lying on the floor and the bed was not made.
The reception was unable to give any indication of when the room would be ready. Eventually, the room was only ready at 4:46 PM.

The room was freezing cold. The floor was still wet, clearly just cleaned. The bathroom thermostat showed 13°C. Upon returning later, the room was still icy cold, despite the air conditioning being switched on. No support or assistance was provided by the reception.

The breakfast staff was rude, claiming that we were booked for a different time slot. Additionally, the central heating was not working, nor were the dishwasher and the shower head.

The reception staff appeared incompetent and repeatedly tried to shift responsibility onto other colleagues.

Is this really a 4-star hotel, as stated on the sign at the entrance?

Worst place I’ve ever booked . Shower was not working and the staff knew about it still making reservations and we couldn’t change room coz it was fully booked ! After a long day traveling we had to sleep w no warm shower ! It’s very frustrating coz it’s the minimal we expect from a hotel - a warm shower and someone to solve problems !

We stayed five days in a studio, here are pros and cons for this hotel.
Pros:
1, space (floor area) for the studio is decent. Basic equipment in cooking area is enough for general function.
2, cleaning staff did proper work daily.
3, heating system is efficient.
4, it is close to city center and the supermarket.
Cons:
1, although the room looks spacious, we continue getting hit on head by the lean roof.
2, room next to the lift is noisy, like in a train station. If the price is same as the other studio room, it would be really unfair!
3, the furniture is really old, the chair is even wobbling, bed is crumbling, small working desk and table without any drawer, lack of a safety box.
4, the quality of basin, toilet seat and shower is poor, cannot reach a 4-star criteria at all.
5, a lot of clumps in the pillows, but staff said ‘all pillows are same, we don’t have any one spare pillow to replace’. So we used our clothes to be pillows for 4 nights.
6, from the second night, we had pimples on arms and legs, nagging itch and painful sting. We immediately reported to the receptionists, who said ‘we inspected but did not find anything’. Then we got more bites on the third night, although we don’t know the culprit (I cannot determine it is by bugs as I did not find, however, the hotel should take responsibilities to do insecticide treatment, particularly, we have shown them the photos of ‘bites’), and the hotel staff did not care at all (they should first understand the bugs features and provide efficient treatment accordingly). Although I am not an entomologist, I believe the ‘bite looking pimples by different nights’ are not due to allergies or other self-immune response based on my clinical and research knowledge. So we slept with clothes and socks on for the remaining nights. The hotel should not try to fool people.
7, check-in time is not flexible, you cannot enter room one minute earlier, which has never been happened in other hotels in our experience.
8, receptionists are not helpful and friendly, neglecting all reasonable requests, never showing smiles, no greetings when checking out even during Christmas season. As a boss, I understand it is a disaster to recruit staff without self-motivation and enthusiasm.
Finally, we did not take breakfast and use the swimming pool etc, will not provide comments without evidence.

We stayed in this hotel on 28 - 30 January with 24 students who had won a Euroscola day at the European Parliament. When we left our luggage in the hotel hold luggage room, one of our students' brand new laptop was stolen. We have been assured that the hotel's insurance would deal with the matter but there has been no progress. It is totally unacceptable that the hotel has still not taken the necessary steps and reimbursed our student.