Mercure Reims Parc des Expositions in Reims

Has an art vibe with good service. Great breakfast and nice restaurant attached. Comfortable with large rooms. It isn't in the heart of Reims but there is a ~2E bus that takes you there. Staff is very friendly and efficient.

Staff are very polite and multi lingual , the rooms are warm with a plentiful supply of towels. Comfortable beds. WiFi was fast.

We were extremely happy with the quality of food and the top service from our waitress Olympe, we really recommend this place if you want to taste the real homemade french cuisine. The price easily justifies the evening experience.

Small lift, inadequate for a lot of luggage and people

Roomwas comfortable and reasonably spacious. Staff were very helpful as food of a good standarx

We had a great stay en-route to Switzerland. The hotel was comfortable and there was lovely food in the restaurant.

Gave it a second chance before reviewing.

I stayed here twice, wanting to give the hotel a fair shot. During my first visit, I was placed in a ground-floor room “decorated by a local artist” (see my photos from January 2025). While I understand the intention behind creating a unique vibe, the design felt more like graffiti than art, and the space was not relaxing—it actually gave me a sense of anxiety.

On my return visit, I requested a different room and was given a more standard one, which was much better. Interestingly, a staff member admitted that I wasn't the only guest who had reacted negatively to that particular room.

The hotel clearly aims for a laid-back, informal atmosphere, but this sometimes slips into a lack of professionalism. For instance, I was greeted in a rather indifferent manner at check-in. The restaurant team is friendly, but there are details that fall short of a 4-star standard: forgotten items like bread, and the occasional dirty glass.

That said, I did notice improvement on my second stay, and I appreciate that effort. With a few adjustments to consistency and service quality, this place could live up to its potential.