Clarance Hotel

Great central location but the hotel was disappointing and didnt meet 5 stars or Relaix and Chateau standard. We had a suite booked and were initially put in a loft room which was all painted virtually black and very dark and the bedroom was upstairs with very steep stairs which were steep and not ideal. Thankfully we were able change rooms and the other suite was better but still not 5 stars standard. Bathroom was tiny and small bed. On arrival we were not even shown where the bar was and only discovered it was there the next day.

This is a lovely hotel that presents as five star but serves like a two star. We experienced repeated frustrations with forgetful staff and cleanliness that was not ideal. Our request for extra pillows was forgotten. Our room had a small balcony which had spider webs all over and bird poop on the glass railing. Despite telling an employee, it was never cleaned. We asked the concierge to recommend a fine restaurant and a day later he had not gotten back to us. We were sweltering in our room and asked for a blanket and sheet instead of the overweight comforter. The maid took the comforter and brought a wool blanket with no sheet nor cover. Even with a request to the front desk staff, we could never get what we needed and went back to the comforter, with A/C turned down low. Turn down service was a total joke. They could not have spent more than 3 minutes. All they did was close drapes and turn down the corners of our comforter. They did not remove dirty teacups and used tea bags. Our shower towels remained draped on the tub where we dropped them. They did nothing! A motion activated stairway light in our two story suite got stuck on all night, disturbing our sleep, and required a maintenance man to turn off the next day. This place is lovely but they just don't have it together.

We had a short two-day trip to Lille. A nice stroll to the main city square from this hotel is only about 10 mins. You are surrounded by eateries and shops. Check in was smooth with excellent service. However, I would ask for a room that does not face rue de la Barre because it was too noisy at night. Someone had a party that went on till 230 am with people sitting on the street right under our room and loud music. We called reception and explained and she was nice enough to give us access to another room that was away from the noise (a much smaller room) as a temporary solution. And by the way we were told the hotel can't complain even if it is noisy at 2 am. But know that giving us a spare room to sleep will not be possible if the hotel is full. Finally, not all rooms have air conditioning and we had a heat wave and the room was unbearably hot, even at night. And this was part of the reason why it was so noisy because the room was so hot you had to leave the windows open. This obviously will not be a problem in the winter or cooler months but the noise issue still needs to be addressed. We didn't not eat at the hotel because we were so tired from the night before.