Novotel Centre Val De Loire

Our visit to the hotel was very disappointing as we had to wait an hour to check in time as the room was not ready despte us arriving after 15:00! When we initially complained, we were offered a drink of our choice and when we selected wine were told we could not have it as it was too expensive and we could have a soft drink only. The staff said it was not the hotels fault the room was not ready, which as the room are cleaned by the hotel staff I found this informationsurprising! There were also no supervisors or managers on duty at the weekend, and therefore, no one was able to resolve our complaint. The swimming pool, despite being small, was very popular, meaning there was no space even just to stand! The breakfast was ok, although none of the hot food was hot. The hotel does have a secure car park, which is an extra despite it being next to council car park, which did not charge whilst we were staying, which the hotel staff denied when asked. On a positive the hotel is easy walking distance to the city centre.

The reflection pictures on Ctrip are deceptive. This hotel is on a hillside, very far from the river. How is it possible to be reflected in the river? They must have photoshopped it in. The carpet is dirty. I paid for the room before checking in, but when I checked out, they said I still had 16 or so Euros to pay. It's ridiculous!

The hotel room is relatively old, and the shower room drains very slowly. If you shower for a little longer, the water will overflow. I told the front desk to request maintenance, and the answer was that the maintenance staff was not there, but promised to clean it up, but it was not done. Another complaint I want to make is the breakfast: I had breakfast early on the first day, which was ok (normal), but when I had breakfast at 9 o'clock on the second day, many hot dishes were gone and not replenished. The overall experience was very bad and not recommended.