Hotel Hansa Stuttgart City in Stuttgart
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Description
In this motel 78 rooms.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Please contact the hotel for details about crib and extra bed policies.
- Breakfast: Buffet [Mon - Sun] 06:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, Visa, MasterCard
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Terrace
- Express check-out
- Accessibility features
- Wheelchair Accessible
- Safe-deposit box
- Luggage storage
- Breakfast
- Snack bar
- Free Wi-Fi
- Parking
- Pets allowed
Street view
Video: Motel One Stuttgart-Hauptbahnhof | Stuttgart, Germany | Hotel Review ⭐
Map
Reviews
1/ The deluxe single room only had a roof window, which couldn't be opened for fresh air when it rained. I offered to pay for a room change, but was refused.
2/ On our first day, the kitchen caught fire. Firefighters and police arrived, but no one evacuated anyone and no explanation was given. We only learned it was the kitchen fire through Ctrip.
3/ Because they refused to change rooms, and the experience was so bad, I requested a better hotel three days after booking six days. I was refused without any reason, and still no room change was granted.
4/ Ultimately, they unilaterally refused to communicate, and even withdrew our entire payment three days before departure, unilaterally refusing to respond to any written emails.
I'm so enlightened.
The towels and blankets smelled unpleasant, so I told them and they replaced them right away and the staff's service was good.
We took a room on the 5th floor and I thought it was not bad as soon as I came there, although the room and bathroom needed to be renovated.
The tower and blanket had an unpleasant smell, so I told the staff. He was so friendly- told us sorry a few times and replaced a new one!
If I had the chance to go there one more time, I would like to visit!
Furniture so old, cleaning not enough
I had a deeply disappointing experience with Motel One. Due to airport strikes and the cancellation of my flight—a clear force majeure—I was unable to travel. Despite this unforeseen situation, the hotel refused to show any flexibility.
I booked on booking.com, however at the time of my booking, their website stated that reservations guaranteed by credit card could be canceled free of charge until 6 PM the day before arrival, with a no-show resulting in a charge for just one night. After my planned stay, they retroactively changed their policy on their website to require cancellations 14 days in advance for trade show periods.
In an effort to find a fair solution, I proposed reasonable alternatives—being charged for one or two nights instead of the full stay or even rescheduling my booking—but the hotel flatly refused. Instead, they insisted on charging 90% of my three-night stay, despite the circumstances being completely beyond my control.
I strongly urge future guests to be cautious when booking here, as policies may change without notice, and customer service is unwilling to work toward reasonable resolutions.
#BadCustomerService #UnfairHotelPolicies #LackOfTransparency
24/7 reviews
Check in was smooth
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Frequently asked questions about Hotel Hansa Stuttgart City
How much does it cost to stay at Hotel Hansa Stuttgart City?
The cost of staying in Hotel Hansa Stuttgart City depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 92 USD. Enter your dates to see the exact offer prices.
Which sights are located near Hotel Hansa Stuttgart City?
The nearest sights are: New Palace (780 m), Old Castle (810 m) and Hegel Museum-House (1.3 km)
Which room categories are available in the Hotel Hansa Stuttgart City?
You can book Run of House, Standard room, Standard Single room, Standard Double room, Superior room, Superior Double room in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Hotel Hansa Stuttgart City?
Check-in at Hotel Hansa Stuttgart City is possible from 15:00, check-out is until 12:00.
Are pets allowed at Hotel Hansa Stuttgart City?
Yes, pets are welcome at Hotel Hansa Stuttgart City, but we recommend calling ahead to confirm details (e.g., pet size, fees).
How to get to Hotel Hansa Stuttgart City from the nearest airport?
The nearest airport is Stuttgart Airport, located about 27 mins from hotel by car (16.9 km) away.
What’s the cancellation policy at Hotel Hansa Stuttgart City?
The cancellation policy at Hotel Hansa Stuttgart City depends on your room type and booking terms.
Does Hotel Hansa Stuttgart City offer airport transfers?
No, Hotel Hansa Stuttgart City does not provide airport transfers for guests.


















































