Hotel Brunnenhof in Hanau

We stayed here when England played in Frankfurt. Hanau station is a tram ride from the hotel but quite easy. We arrived and had three rooms booked. It's more like someone's house than a hotel but nicely done. We were told the owners were not there and the people we met were taking care of the place. They asked for cash up front "because the card machine wasn't working ". We paid them in cash but after we left my friend's credit card was debited. We had moved on to Marburg but made several phone calls and were not satisfied with what we were being told so we took the train and went all the way back. The man we had dealt with turned up on a bike and handed us the cash back in the street. All a bit bizarre. However the room was large and comfortable and had a nice garden view. On arrival there are quite steep steps and it's not great if you have a suitcase.

This hotel is in a quiet safe neighborhood. So if you’re looking for easy access to restaurants or other amenities, this isn’t the place for you. We like quiet and we traveled with a car so it worked for us. The property is clean and quaint with a cute garden out back and our room had enough beds for 3 adults, which was perfect for our family.
On the downside, when we arrived at 6pm on a Tuesday, the front door was locked. Not a soul around even though the front desk hours said 5-9pm. There was a sign on the door (in German of course) stating to call the number to get a code to open the key lock box. This won’t be a problem for locals, however, being from out of the country, it took us some time to figure out how to call a German number and also translate the sign. This would have been a lot easier if we would have been informed ahead of time of these special instructions.
We are now ready to check out in the morning and have yet to see any staff. That’s just weird to me.
There appears to be a breakfast area, but no breakfast anywhere. The information on my ******* accommodation details says breakfast is available.
This place ended up working out for us for one night, but I won’t recommend it based on the difficulty of checking in and lack of communication/information.