Arthotel Ana Amber in Rostock

The room and the breakfast was great. But i had a bad experience in certain areas.
The elevator was not working well. I swiped the card and then pressed the floor button but it would remain stuck and would not move. It happened several times. Infact i thought i got stuck but somehow managed to open the door and only used the stairs afterwards.
Secondly, it was not mentioned anywhere in the website or in the paper that they gave at the reception, that checkout is only possible after 6:30am. It says that the reception is open only after 6:30am but normally like in other hotels, i should be able to leave my card at the desk whenever i want to on the checkout day before 12pm. But at this hotel, the elevator would not work to 1st floor when i came at 6am in the morning and also the floor door did not work. It was a menace for me running up and down with my luggage. I knocked hard on the floor door and noone would open. I tried calling and still noone picked up. I just wanted to leave my cards and it was not possible. My train was early and i thought that i would not be able to make it. And then after hard knocking, someone came and opened the door, i gave her the cards and ran for my train.
I have never written bad reviews or any reviews on Google before and this is my first time. Please check your elevator if its working. Also please leave your first floor doors to the reception open for people who need to checkout early. Also please attend to people who are in an emergency situation.

We can honestly say this hotel has no room service. On the first day we arrived, none of the five rooms we had booked were ready. You can leave a note saying “Please make up the room” every day, but they just ignore it.

Even when you request it at reception — still nothing! I stayed here for 16 nights, and they cleaned my room maybe twice.

The first time, I got three towels. The second time, two. The third time — just one.

Every day, it’s the same tasteless food.
Definitely not coming back here.