Augustus Hotel Bernkastel in Bernkastel-Kues

They dont care
I called to tell I will arrive late. They told me they will leave me the key in the reception because after 6pm nobody is there.
I arrived at 11PM and the key was not there. And nobody came.
And we needed to leave at that time to another hotel....

No air condition it was 33° outside and I think the room was even hotter. We slept in our car for the night.

The confirmation from ******* said "check-in starts at 3:00 pm". We arrived at 6:10 pm, and there was nobody at the reception desk. There was a sign on the wall that said "check in 15:00 to 18:00". We did not know there was a 6:00 pm deadline for check in. We could not find anybody around, and no instructions for arrival after 18:00. And no communications from the hotel. I'm sure they must have known that there were more people with reservations that had no yet arrived. We came very close to just leaving and finding another hotel in town. In the end, we wish we had.
Some people outside said to call the number for the hotel. I did and got and older woman who seemed very irritated that I had called, and surprised. She finally told me that there would be someone at reception again at 8:00 pm (20:00). So we went for a drive around town and went to the grocery store, and got gasoline, and got back to the hotel at 8:00 pm. There were about 25 people in the lobby waiting to check in. Two ladies were trying to do it together. One was going through a stack of printed reservations. Of course, everyone else was checked in before we were, at 8:45 pm. Parking lot out back was full of potholes. We finally got into our room, above the reception lobby, at 9:00 pm. We had been driving all day and were so tired. They were having some kind of disco party on the ground floor, people smoking and talking right under our window for hours. Not much sleep. Small room.

This property is not convenient to where all the action is in this town and is a sketchy part of town off the beaten track. There is NO Air Conditioning at this property, just a fan in the room, if you are on the first floor and open the window, anyone walking past can see straight into your room. There was a lot of guests 'hanging around' in the car park late on Friday night and lots of doors slamming until at least midnight. The room we had was tiny, no coffee maker or hair dryer in the room. Felt like a prison. There are many other choices closer to the adorable villages, we only stayed here as it was a last minute choice and all that was available.

Place smells like smoke and couldn’t use my card