City Hotel Kaiserhof in Saarbrucken

I am literally sleeping on the cold tile floor near the stairs in the hallway as I write this. There’s 2 doors to get to my room and one of them is completely jammed. I tried for 2 hours to open it but no luck. There’s no one working either and the hotel won’t answer my call. It’s 3:21 am and this is miserable. I flew from the United States just to sleep on the floor outside my room. Unbelievable. Also there’s tons of mold on the bathroom ceiling and blood on the bedsheets. Germany is great but this hotel is terrible.

I paid to stay for 2 nights. Upon arrival you have to call the hotel, and you will receive then a code to open the key-holder, so you can get in. Upon arrival in the room, it turned out there was no working wifi. The lady whom I called suggested I to stand in front of other rooms to check whether it worked there. This was not the case, so no free wifi. The TV did not work. The toilet bowl was brownish. The water that came out of the tap and the shower was brown, only to turn normal after a while. Waste baskets were not emptied. Obviously the room had not been checked before I arrived. Maybe it was cleaned a few weeks back. After dinner I decided to stay with friends rather than in this room; I informed the hotel via the ******* message service used before to contact them. The next day the manager said she was surprised of hese issues, and said she would do her best to get the second night refunded. This was done. But the first night, which I did not use, was not reimbursed.
It was my second time using this hotel, but clearly also the last time.

Avoid at all costs. This place is a scam. The front desk is not open at the times it says, and no one answers the phone. When I arrived in the afternoon the place was completely closed and locked. Maybe they have recently shut down. I still have not been able to receive any communication from them, one week after the date I was supposed to check in.

The room was dirty, there were still clothes of the previous person with underwear on the heater and cap. There was a very strong smell from the bathroom and at night the corridors smelled of weed.