Prior to arrival I had contacted the hotel as I had been concerned about the wildfires in Greece and later the floods. Communication was very good. Upon our arrival we were greeted by a female member of staff who spoke very good English and was very helpful. The hotel is within 10 minutes walk of the beach and town centre. We used the hotel's pool and sauna room (extra cost) whilst we were there. The thing that we were not too happy about was the shower whereby the water was not draining away very fast, which meant that you had to have two showers (whilst letting the water drain away). We didn't bother mentioning this to the staff as we were only staying for two days anyway. The breakfast was ok (ish) although not lots of choice for vegetarians (as we are). The room was generally clean and also had a balcony which had a nice view. We did not think much of Loutra itself, and found the beaches to be quite dirty in places, and again a lack of vegetarian food in the local restaurants.