Bratsera Hotel Hydra in Hydra

I unfortunately just had a negative experience staying at the Bratsera this past week. It was my 3rd time staying there and when I contacted the hotel to request a room on one level due to an injured foot I was told that they only had rooms on 2 levels but they would contact me if one became available. They never did and upon arrival had a one level room for my travel companion but not for me. She booked her room months after I did.

Second, they are a worker working right outside of my door for 2 consecutive days and on the second day I found the floor outside of my room covered with water and found an open bag of garbage outside of my room. I informed the front desk and they got rid of it but no one apologized or offered my anything.

I tried to phone the front desk to let them know I was ready to check out but my phone did not work. It was dead.

Finally when it was time to check out I went to the front desk and asked for someone to help me carry my bag down the stairs of my 2 level room and was told there was no one available to help me at 9am on a Sunday before my upcoming boat departure.

I wrote to the management after my negative experience and was not given any sort of apology and was told the following in an email:

1. I should have managed my own booking to monitor if a one level room becoming available as I booked on a travel platform
2. I should have understood that the worker was there during quiet hours and should not have been bothered by the garbage
3. If I needed help with my bag it was my responsible to hire an outside porter service

I have been traveling in Greece for the past 40 years and am now working as a travel professional and find this unacceptable behavior from any hotel. Greece is a country that prides itself of good hospitality and the Bratsera has 4 stars and prices to match.