Mitsis Galini in Kamena Vourla

We came from Athens to visit spa. We called several times to know the information about the price and facilities. After we came they told us that hamam + extra 20 euro per person. 20 sauna + 20 pools. The employees several times gave different information. The facilities are extremely in bad condition. If we knew we would not go. Everything old, not renovated, rusted and damaged. I attached pictures. They show the picture. :((((( bad bad and bad. In the showers there is nothing to put the stuff, i put on the floor. Saunas ceiling on our heads. Wood is broken, glasses and doors are dirty. If you want to pay for bad experience - this is your place.

the service is extremlt slow and you have to wait an eternity - to be exact, around 7-11 minutes for your order to be taken by the staff and it takes even longer to come. it is pretty annoying and makes the whole experience a burden to begin with. the food is good with chefs that cook for you on the spot with fresh stuff, but the drink service is almost the same - you have to order the drinks in the beginning or else you will have to wait long enough for them to take the order and then wait again long enough for it to arrive. not the best experience you can expect from a 5 star hotel. it's third year we've been in Greece and the two previous years with 4 star hotels have been way better when it comes to the service which is supposed to make a difference. very annoying experience overall when it comes to needing drinks of any kind. oh yeah, u have to pay for water too in the room or by the beach bar, the water is not included in bottle packaging. the only option is to wait an eternity for someone to pour it for you. the rooms are good, definitely not 5 stars, extremly small balconies that turn hot from the sun because of their material. the beach is beautiful and kind of warm, they have poured sand on it. the beach beds on the sandy part are okay and on the other side there is no sand, only ground of soil with good sunbeds that are limited. the view is beautiful, you have mountains and the sea as well, very calming experience on this part and the crickets too. on the beach there is no music, but that's a personal experience, some might enjoy that. on my side definitely not the experience i was expecting from 5 stars, will surely not come back. thank you.