Liberatos Village Hotel in Lassi

They are a bunch of liars and thieves. After booking this place last minute and being charged over 2200Euros for a room that was hotter than a sauna, the size of a closet, TV was almost the size of a table and WIFI service is almost nonexistent. Went to receptionist and spoke to Panagioti Liberatos, the OWNER at 12am who promised us and send an email to Bookings, which we have a picture of because he turned his computer around for us to take of photo of, that he would refund our money if we would check out before 11am the next day. We left around 10am the next morning and he never offered another room, barely even acknowledged how horrible the accommodations were. We have been trying to get in touch with him regarding our money and he ignores our emails and phone calls and Never refunded our money. Shame on YOU LIBERATOS VILLAGE!!! LYING and Deceiving Tourists !!

Booked 11 nights through booking. Upon arrival the room was small, the AC didn't work and the wifi didn't work either. We were really let down with the room, and it wasn't worth the $2500 we paid. We called booking to try and get a refund, and they sent an email to the property. We spoke with the manager, Panagioti, and came to an agreement that we would stay 1 night (since it was late) and would be refunded the rest. The next morning we checked out before 10am, thinking all is fine...It has now been over 2 months and we havent gotten our money back. The hotel has since changed their mind and decided they don't want to issue any refund. We only left because the manager, panagioti, SPECIFICALLY told us he would issue the refund. It's a real shame becuase my family is from kefallonia and to be treated like this is extremely disappointing.

Really disappointing accomodation. Booked this as a 3T rating as a Tui package holiday and self catering. Tui changed this to room only, which was OK as had a fridge (although would never have booked room only), thought 3T would be nice...but had a stained shower tray and dirty shower curtain, grimy floor with dirty grout, generally run down and shabby. Positives were it had a full size fridge and the bed was comfortable, pool area was nice too. Room was so disappointing and just looks dirty and not what I expected. Didn't experience any issues with staff as per other reviews. The hotel is up a very steep hill which was fine for us, but it is quite a walk back up, or 8 euro in a taxi. Bar prices are expensive, but you are stuck to.pay it unless you head into town. Wouldn't go back sadly.