Alykanas Village Resort in Alikanas

We have stayed the Alykanas Village Hotel a couple of years ago, and had a nice stay... However, this time we noticed that nothing had been done and the hotel looked like it was just collecting money and no maintenance work had been done in a long time. Our room had a beautiful view but the bathroom was mouldy with cracks in the tub that had only been caulked as a fix and it looked very dirty. The shower was not very good and there was very little chance of keeping water in the tub which made a slip hazard and used extra towels to keep the floor dry. The TV and AC were broke when we arrived, but they were fixed and the fridge never worked. The door to the room was not fitted very well and large gaps at the floor level and Gecko's often came in to the room under the door. There are many trip hazards around the site and I did fall and dislocate my shoulder. The bar was always dead maybe only 1 or 2 people there. The people on site although appeared friendly were not very good with speaking English. The Tourist tax that is paid in Greece, could only be paid in cash and Passports were held until you paid. The Tourist tax was set at max amount as well. The location is great but this did not make up for the, dirty looking bathroom, poor quality of food, lack of atmosphere, prices at the pool restaurant/bar, music. It was far cheaper to go to the shop and get food in and make your own lunch. Overall, it was not a 4 Star hotel and will not be staying there again. They need to up their game as there are several new hotels being built in the area. It is a shame as it could be put back to a 4 Star hotel with not that much work being done.

This hotel is not worthy of 4 stars, 2 at a push. We stayed in the old block. Some things we could overlook but sadly the hotel is run for the convenience of the staff and not paying customers. Examples of this : 1. Very, very hard matressess , not changed when I asked for a softer one. 2. The bed was not made up - The bottom sheet was on the bed but the top sheet was left folded on top of the bed. Duvets in the cupboard with no covers on them!!!! This allowed us to see the stains on them. Pillow cases stained. 3. No toiletries as you would expect in a 4 star. Just 2 pump soap dispensers by the sink and shower. 4. Toilet paper bin not initially removed for 3 days . 5. Works canteen, ooops it was the restaurant ! No tables laid you had to help yourself to cutlery . A bit concerning following the pandemic and a family reporting D&V. However, it did enable the young waitress to lean against the canteen wall every morning to eat and drink. The other 2 staff need customer service training , no welcome, no eye contact - just rude. I guess wearing a hoodie and baseball cap sets the scene. If you want a fried egg be prepared to wait and wait and wait. Breakfast was basic, not sure what the bacon was reconstituted from ? Bar staff welcoming and helpful. Prices of drinks / food very reasonable. Communal areas clean, pool cleaned thoroughly. Sun loungers old but comfy. No entertainment but that was great as many fab restaurants and bars nearby. Location great. Sadly the beach was not cleaned of plastics. So much washed up on the beach and a turtle nest by the hotel steps. Please use my tourist tax to clean the beach to protect marine life. Why does the hotel insist you pay tourist tax in cash and cash for the hotel safe ??? Legally they should give you the option of a card payment for the tax. This could be a great hotel , perhaps a change of management to run it as a 4 star ?? We have been to Greece many times and always go to a 4 star so feel confident that this is not . The staff maybe tired after a long season but we are still paying customers .

This once 4-star resort has lost all right to earn their 4-star rating. Parasiting on their once proclaimed stars, and the location of this resort close to the beach, we have experienced nothing to view this as 4-star. I'll sum up our experience, and probably I'll forgot some: - sub-par maintenance. The state in which the rooms (also the appearantly 'newer' part) is horrendous. The soap dispenser hangs on by a thread. The sink has such gunk build up, whenever water runs through it the smell is enough to make you vomit.  The shower has water going everywhere and it won't flow into the roster but towards the toilet soaking the entire bathroomfloor. The pools have broken stairs all over, the tiles are broken (leaving wounds and cuts!), the water-park for kids has aged in such a manner, it's poor to say the least. - staff: where the mainstreet has such friendly Greek people in the restaurants with excellent service, the hotel is the opposite. There is nothing friendly from any staff member and they rather get rid of you than doing anything to give you a pleasant stay. The kitchen isn't even run by Greeks and you notice that with the poor breakfast (but more on that in the food review section). Their English is poor but that's ok but they don't even take an extra step to really understand you and they just leave you hanging on questions. Grumpy personal at their mini-shop and also constantly on the phone making you wait untill they finished their sentence or call. Lifeguard who should guard the kids' waterslides does nothing but constantly be on his phone. Claiming there is no room/ availability left for a late check-out while a lot of rooms remain empty (we know because our flight was late in the evening) because they don't want the hassle and after 4pm cleaning (cleaning leaves at 4pm) made our last day not worth it. Also, they tell you to leave your luggage besides reception but the door that should close the luggageroom is broken and won't shut properly. The luggage remains unattended leaving you to check on your luggage regularly. Also, they keep (hold on) to your passport (and will not give it back) untill you paid the climate tax in cash! Last year, in a different hotel on Zakynthos, I could pay by card. The fact I had to leave my passport with them, unattended, gave me a very weird feeling. They said the payment in cash because of certain rules but that whole experience made me feel very unease. They could have done anything with my passport and personal info, it can easily lead to identity fraud! - food: breakfast is so poor, nothing close to good (or Greek) food. The fruit is cut in half which makes it all brown and old. The eggs are baked in a deep layer of oil so you want to avoid that to not get any stomach cramps. The drink-machines are constantly broken and when opened to fix them, you see their product and wonder why they just don't serve it from their original (Supermarket)cartons. The poolside bar serves overcooked Gyros, Super