Naxian Collection in Stelida

I rarely leave reviews, but this stay was such a mess that it feels almost irresponsible not to warn others. We had high expectations based on the hotel's "luxury" branding, but our experience was anything but luxurious & we left a day sooner, sadly forfeiting a hefty amount we paid per day Right after check-in, we discovered that the air conditioning in our room wasn’t working. Not ideal when you’re exhausted from travel and looking for a bit of rest.We reported it immediately, and while staff did come to address it, they had to return twice over two days just to flip the breaker and get it functioning—hardly what you’d expect at this price point. The room itself showed clear signs of neglect: broken toilet seat, a bad smell in most rooms (staff eventually put a whole bunch of wall plugins to help) rust stains on the floor, patchy, uneven paint on the walls, and an overall worn-down feel that didn’t match the hotel’s polished photos. The worst part were the mattresses in both rooms in our villa. The master bedroom mattress was clearly worn out and on its last leg. The staff turned it ipside down to enable us to sleep atter the 1st night of discomfort. It felt like a property relying on appearances rather than actually delivering quality. What made it worse was the staff. Most seemed either untrained or unprepared to help. The front desk staff, although, friendly, weren't empowered to solve problems & messed up basic reservation requests. We really wanted to enjoy our stay here, but the combination of poorly trained staff, maintenance issues, and lackluster service made it frustrating from start to finish. For a place that markets itself as upscale, the reality felt like a low-budget motel trying to pass as something it’s not. To make matters worse, no one in the hotel took any responsibility! For the rates they charge, guests deserve far better.