Hunguest Hotel Pelion in Tapolca

Old unkept hotel that is not 4* but has monopoly over access to medicinal grotto,but avoid it if you can. Whilst staff at the front desk are doing their best they are unable to compensate for the serious shortcomings of this hotel that is nowhere near 4*. The issues list is long, starting with rooms smell of mould, smoke and harsh cleaning materials - in a hotel where significant portion of clients are visiting with respiratory illnesses (asthma, airway allergies) for the relief of the medicinal grotto,offering rooms like this is unacceptable. The room design is from the 1980s with carpet stains (most likely of harsh corrosive and smelly cleaning liquid mixed with mould) that stretch from one end of the room to another. Curtains would not have been washed this year (we stayed in December) the dust is actually visibly flying through the room. The bath section has long standing issues too. Whilst advertised as using healing thermal water that is not the case. The hotel has 2 small indoor pools, one of them extends outside and 1 summer pool. Bring winter the summer pool being closed was anticipated, but the fact that one of the 2 main pools (thereby 50% reduction!) was unexpected. The water temperature on the website is listed as 32-35C. In the hotel is it only 30-32 and even that was not achieved during our stay. The bath area itself was a construction zone. Guest were made to walk around plastic sheet covering the construction but its dust and noise filled pool area.Pool is not o my not wheelchair accessible but here are stairs everywhere without handrails, making extremely slippery. Lack of hangers for people to put their towels on near the pool entry increases the trip and fall risk. Staff was visibly bored, never once offering a helping hand to the mainly elderly and therefore frail guest. Half of the saunas were our of order - when guests inquired about it, the staff responded with rude “dont care “ Gym was a blast form the 1990s with machines so unkept that the torn fake leather was impossible to miss. Unannounced renovations weren’t just being done in the bath area but all over the hotel during our stay. We walked under exposed ceiling with electrical wires hanging out, used carpet pieces was tossed at us whilst waiting for the lift, the only space that was clean, modern and fresh was the wellness area with the beauty treatments. Well lit, bright and airy with polite staff the only 4* experience. Food. You can only book with half or full board and whilst the food itself is okay there is a reason why it is a buffet, they cannot handle anything else. We made the mistake of ordering lunch on our first day , 2 burgers and a pizza after we were advised thar the more compliment meals might take an extra 30mins…because…”renovation” this simple order took 35mins to cook and by the time it was served the burgers were dry and cold.. Overall, this hotel is a 3* hotel, surviving solely on its monopoly of dedicated access to the medicina