Kelep in Tokaj

I made a reservation today in Hotel Kelep for 2 nights - May 3rd to May 5th. When I arrived at 21:30 the hotel was closed. I rang to the door but nobody opened it, so I called by phone. The representative from the hotel informed me that the hotel is closed, and since I am the only guest it is not worth it for them to open the hotel and heat it up just for me. Nobody will come to open the hotel even that I received a confirmation for my reservation. I was informed in the reservation confirmation that I'll be charge 50% after making reservation and that if I do not show up at the hotel at all, then i will be charged for the full reservation amount.

This is absolutely ridiculous - I am a professional driver and I was planning on resting at the hotel after a day of work just to find out, that the hotel will most likely take my money and not even care to open let me inside.

If I find out that my card/account has been charged or if the hotel decides to cause me any further trouble, then I will be sure to take legal action against it to the fullest extent. Absolutely unacceptable and disgusting.

Furthermore, because of the 22.00 curfew in Hungary, I am now forced to wander around illegally and look for a place to stay. I'll make sure Booking will be informed about this as well.

My father had a reservation with Booking in this hotel for 2 nights - May 3rd to May 5th. After many hours of driving he wanted to stop at the hotel for sleep and rest. He wrote to the hotel A FEW HOURS BEFORE ARRIVAL asking if the hotel has parking space for a bus - to which they replied saying that they will make space for a bus.

When he arrived at 21:30 the hotel was closed. He rang to the door but nobody opened it, so he called by phone. The representative from the hotel informed him, that the hotel is closed, and since he is the only guest it is not worth it for them to open the hotel and heat it up just for him. Nobody came to open the hotel even though he received a confirmation for his reservation.

He was informed in the reservation confirmation that he'll be charged 50% after making the reservation and that if he does not show up at the hotel at all, then he will be charged for the full reservation amount.

Furthermore, because of the 22.00 curfew in Hungary, he had to drive around illegally and look for a different place to stay. Needless to say, he did not end up resting very much because he was so frustrated and anxious being left on the street like an animal.

Stay away from this hotel - there are plenty of others nearby.