Crystal Sarovar Premiere Agra in Agra

This hotel stay was undoubtedly one of the most disappointing experiences of my life. From the moment I stepped into the room, it was evident that the maintenance was severely lacking. The shower in the washroom was non-functional, and even worse, the flush was also not working. On top of that, the basin was clogged, adding to the inconvenience. The air conditioning unit in the room was also faulty, making the overall environment uncomfortable.

To make matters worse, I encountered multiple disturbances during the night with random phone calls, and the front desk failed to provide any satisfactory response or assistance. I can only assume that they have a record of such complaints, which speaks volumes about their service quality.

Although a technician was sent to our room to address the issues, they spent an extended period of time attempting to fix the problems without offering an alternative room. This lack of concern for our comfort added to the overall dissatisfaction of the experience.

In summary, my stay at this hotel can only be described as a truly horrendous and unforgettable ordeal. The multitude of problems with the facilities, combined with the lack of response and appropriate action from the staff, left me deeply disappointed.

Went for a conference followed bt dinner. they are renovating the front so its cluttered up there. the management seemed to be overly 'official' and there were some altercations with regards to time of ending the conference and dinner. guess all the staff wanted to do was leave and go home. food was okay - nothing great, though the spread was good. in all, a below average evening. wont be revisiting.

I recently had the misfortune of staying at Crystal Sarovar Premiere Agra, and I must say, it was a complete disaster from start to finish. I can't believe how terrible my experience was, and I feel obligated to share it with others so they don't make the same mistake I did.
The check-in process was a nightmare; the receptionist seemed disinterested and barely acknowledged my presence. It took an eternity to get my room key, and I was already regretting my decision to stay there. They charged me 1770/- exta upon my booking amount 6327/- stating hotel policy.
Upon entering my room, I was horrified by the condition it was in. The carpet looked like it hadn't been cleaned in days, and there were suspicious stains on the furniture. The bathroom was even worse – dirty tiles, and a toilet that clearly hadn't been properly sanitized. I immediately felt uncomfortable and disgusted.
As if the physical state of the room wasn't bad enough, the noise level was unbearable. I was given twin beds after multiple request for a big king size beds saying they will merge. After multiple attempts to call the front desk, they staff didn’t came to merge the beds. When I was out of the hotel mand came back after 3 hours I saw the beds were merged !! HOW CAN ANYONE ENTER THE ROOM PREMISES WITHOUT ANYONES PERMISSSION ? When I asked the receptionist why this happened she had no answers not even an apology.
The next morning, I dared to venture into the hotel's dining area for breakfast. It was a sad excuse for a meal – cold eggs and watery coffee that tasted like it had been sitting for hours. Some of the staff in the dining area were just as uninterested as the receptionist, providing no assistance or even a hint of hospitality.
To top it all off, when I checked out and expressed my dissatisfaction, the staff barely acknowledged my complaints and offered no apology or compensation for the horrendous experience I endured. It's clear that this hotel has no regard for the comfort or satisfaction of its guests.
In conclusion, I strongly urge anyone considering a stay at Crystal Sarovar Premiere Agra to think twice (X100 times). This place is a complete waste of money. There are far better options available in the area that actually value their guests and provide a clean, comfortable environment. Save yourself the stress and frustration – avoid this hotel at all costs!

The outside of the hotel was not pretty. Then they kept us at the counter for a pre-booked reservation and did not have our rooms ready. When we got to the rooms, one of them did not have a working AC. The other had dirty floors. After attempting to call the front desk multiple times, then they finally came to check the AC. They “fixed it” and it was still not working and we called them again and finally received a new room. TV was not working. The worst part was probably the phone because none of the buttons work and when you call you cannot hear properly. Maybe in a few years this hotel will be better because it is all under renovation but as of now I would not recommend booking with this hotel.