Hotel Alaska Cortina in Cortina d'Ampezzo

Stayed one night due to the location. However, booked a room with two beds and instead received a pullout bed instead. Bathroom had mold and cracked ceilings. Overall dated and musty smell, though clean.

The staff were indifferent, but worse is that I left my expensive headphone in the room and there has been no response to my attempts to reach them. Overall not worth the cost and definitely not a 4 star experience. Closer to a 1 or 2 star.

If I could give zero stars I would. Terrible service, hotel is incredibly aged. There are far better options elsewhere. To top it all off, they withheld 400euros from me after a booking mix up (where I cancelled a duplicate room booking within 5minutes of making the booking and 4 months before arrival). Absolutely disgraceful management. I cannot stress how much I recommend avoiding this place.

Terrible hotel! The entrance was under construction without informing guests and no signs to guide the way(stay at September 2025). The reception staff were unfriendly and unhelpful for my friends but for me is ok. The parking is extremely difficult, with many pillars, old and unsafe. The room is very old and dusty. Parking costs €40. Do not stay here!

Terrible hotel! The entrance was under construction without informing guests and no signs to guide the way(stay at September 2025). The reception staff were unfriendly and unhelpful for my friends but for me is ok. The parking is extremely difficult, with many pillars, old and unsafe. The room is very old and dusty. Parking costs €40. Do not stay here!

Although the hotel is situated at the centre of the town, the entrance is difficult to find from the main road, because there is a construction site blocking the way. The hotel staff is not very helpful. With regard to parking, it is just a total rip off for €40/ night, with the underground parking full of columns, so that your rental car must know how to play kung-fu in order to get out of the carpark. The staff just kept on telling you it was very difficult to find a place to park in Cortina but didn't help you to find a place. The staff looked pretty arrogant and not helpful at all. Everything in the hotel is fairly basic, with food, beds, etc. There was no kettle available so every morning we had to ask for hot water. There was miscommunication with water bottles, as only 2 bottles of water on the first day, rather than 2 bottles per day, were complimentary. Apart from being close to the town centre, there wasn't much about the hotel. I think their staff should improve their attitude.

Horrendous overall. Started with rude hotel concierge. So indifferent, unhelpful, and condescending. That should be enough to stay away. Hotel staff should be absolutely ashamed. Especially those at the front desk. Isn't part of your job to help people? Can't even ask for basic directions.

So much construction happening outside. Thin walls, I could hear people talking late into the night, even with earplugs. Parking is the worst I've ever experienced. 40 euro per night and the garage is difficult to navigate. So much added stress.

Save your hard earned money and go elsewhere. There are so many other options.