Hotel Oasi in Cortina d'Ampezzo

The room was very clean and had everything we needed. It wasn't big, but it was sufficient.

My biggest problem was with the service. It says it's a non-smoking hotel, but the owner smoked directly outside of Our window. There is no AC, so the only way to cool the room is to open the window. Our room was either hot or smelled like smoke. When we asked the owner if he would mind smoking somewhere else he rudely told us that he would mind and we could shut our window.

When we were checking in, they wanted to keep our passports and just leave them sitting at out in public for anyone to steal once they were done with them. Luckily, we were able to get them to bring them directly to us.

At one point the owner told me to follow him shortly so he could show me how to use the door lock. He then got annoyed and rudely yelled at me to follow him when I didn't immediately follow him. I believe it was a miscommunication not realizing that shortly doesn't mean right away which is understandable. What is not understandable is when you're rude to guests after you have a miscommunication when you speak different languages.

The woman that worked at the front desk was very nice and helpful any time we interacted with her. It was only the male owner that was rude.

I don't think they can control it, but the hotel next door turns into a night club until midnight on weekends making it hard to sleep.

The parking lot is tiny and next to impossible to get in and out of without damaging your car.

Worst hotel experience. The service was incredibly unprofessional and I felt uncomfortable and completely unwelcome. I will never be coming back to this hotel.

I wish I could give this a 0 star rating. I have never been spoken to as disrespectfully as I was with this man. We tried to cancel our booking due to Covid and he told us that we were annoying, to stop calling, and to come give his guests Covid rather than giving us a refund. Absolutely terrible.