Hotel Velia

We returned to Valentino for the second time after 15 years and had excellent memories of it. The structure is still beautiful and clean, except for some small defects in the rooms (bathrooms without windows and very narrow, single rooms inside the apartments without mirrors and lamps). The thing that really left us perplexed and for which we will not return to Valentino is the inattention of the staff (every morning five of us had breakfast and every morning there was no place at the table) and the treatment reserved for vegetarian/vegan customers. We had informed the hotel restaurant (where we dined à la carte) that two of us would be vegetarians, but, except for the first evening, the proposals have always been burgers and meatballs from the supermarket and grilled vegetables (never legumes, never cheeses ). Furthermore, the vegetarian "menu" was announced verbally by the waiter, who implicitly urged us to choose the courses immediately, without us having time to think like the rest of the diners. As for breakfast, we had communicated that one of us would need vegan options due to health problems. The first morning they showed us four high quality pastry croissants, while the next day four arrived clearly frozen and all chocolate, plus from that day they brought whole vegan tarts to the table (terrible), as if they wanted to underline that they had bought them especially for us (which a waiter also did, clearly telling us that it was he who went to buy the vegan croissants every morning). Naturally, when we asked for savory options for breakfast, we were offered grilled vegetables. In 2022 it is inconceivable not to have vegetarian and vegan dishes on the menu and vegan desserts in the breakfast buffet, but it is even worse that customers with special needs have to point them out throughout the holiday and constantly feel uncomfortable.