Hotel Trieste in Rimini

We would like to share our personal experience for others to consider. After check-in, the hotel claimed there was damage to the room, which we believe we did not cause. We felt pressured to pay €150 on the spot and were later asked for more, with warnings that we may be asked to leave. In the end, our group was asked to leave, losing four nights of prepaid accommodation. We did not receive any official documents, receipts, or a police report during this process. As young travelers, this was stressful, and our much-awaited trip was ruined. We recommend other travelers clarify all deposit and damage claim procedures in writing before booking here to avoid similar issues.

We booked three rooms in this hotel for ten people. We arrived separately, and one of us checked in earlier than the rest. A couple of hours after going up to his room, he noticed that the door was broken and went down to report it. Hours later, he was informed that he would need to pay a €150 fine, as the cleaning staff claimed they had not noticed any damage earlier.

Despite disputing this, we were told we had to pay the fine in order to stay. We submitted a review that same day, as we felt this situation was unfair and handled poorly.

Two days later, when one of us went to the lobby in the morning, hotel staff showed him a message allegedly from management stating that the €150 fine was not enough to cover the damage allegedly caused by us, and that we now had to pay an additional €850 (in addition we were told that if we did not remove our previous review, the fine would be increased) or we would be forced to leave the hotel.

We found this behavior unacceptable and extremely unprofessional. I would strongly advise avoiding this hotel at all costs.

They cut corners on many conveniences a 4 star hotel should have. There was only 1 shampoo in the room. Not enough power outlets, no night stand by the bed and wanted to charge 20 euro for our guest. And the toilet got clogged on the first use. The night shift reception also did not know much about the area.

Terrible place, terrible reception service, room with broken air conditioning and water dripping from the bottom of the tap, the property did not want to change the room despite the availability of other free rooms. Small television connected to an analogue decoder. Dirty wooden headboard. Noisy room though you have to keep the windows open because the air conditioning doesn't work. Low quality breakfast, inedible croissants, terrible coffee. There isn't a chair except a single filthy fabric pouf. There is no fridge or mini bar available. Absolutely the worst room I've ever been in. The hotel should not only have two stars.

First the good news: the room was clean, the staff was friendly l, the location was ideal and the breakfast was good. The bad news is that this is AT BEST a two star hotel. Everything looks tired, the bed was uncomfortable and the carpet was stained. We got a good rate but would never have stayed at a place like this whatever the price if we had known the truth.

They are thieves who stole our money and didn't want to give it back. We entered this hotel, if you can call it, it smelled terrifying. They make us pay for the entire stay immediately because they tell us it is their policy without invoicing. When we enter the room we find: dirty, bed with holes in the sheets, bathroom in poor condition, floor as if some animal had peed on it. When after less than 5 minutes we go down to explain that it wasn't the case there were no hygiene standards for staying in that hotel for two nights, they refuse to compensate us, actually thinking it was intimidating they called the police who agreed with us. In front of them they assure that we will be reimbursed for the IBAN but they blocked our calls and did not respond to our emails. Luckily I recorded everything and I am proceeding through legal channels. In addition to stealing our money, they also ruined our weekend.