Hotel Terme Milano in Abano Terme

I booked a room,received the confirmation, went to the reception and the guy didn’t speak English, he said I have no reservation. I showed him the confirmation email and the booking confirmation on the website. They didn’t know what is booking! Ended up at 1 am on the street because they don’t speak English and they are disorganized.

I usually don't write reviews, but I want to protect people from what happened to us. Our room was old and the bathroom unkempt. In addition, it was very noisy and we could hear our neighbours as well as all the noises from the street. After sleeping maybe 4-5 hours the first night, we were looking forward to breakfast. Next disappointment, the staff seemed stressed and the food was not good/fresh. We even saw people not being able to get a seat. We had enough, after not even 12h in the hotel we asked if a checkout was possible. I had never done that before. The staff at the reception was friendly, but they did not ask why we left the hotel so early. I honestly believe that they are used to customers being unhappy and accept this. So we paid around 385 euros for the one night and the checkout and left the hotel.