SHG Hotel De La Ville in Vicenza

We stayed here as a family expecting a comfortable experience, especially since it was advertised as a 4-star hotel. Unfortunately, it turned out to be a very disappointing stay.

First, the customer service was unresponsive and unhelpful. We were not provided with any basic complementary items such as bottled water or an iron box. When we tried contacting the reception for assistance, we discovered that the telephone in the room wasn’t working.

The TV was outdated, and to make matters worse, the remote didn’t work at all. There were hardly any charging points, which made it really difficult for us to charge our phones and devices.

The air conditioner wasn’t functioning properly, and the room was stuffy and uncomfortable throughout the night. Housekeeping service was also very poor; the room did not feel clean, and there was no effort to check in or refresh anything during our stay.

Overall, the hotel did not meet even basic standards, let alone that of a 4-star property. We are very disappointed, especially since we were traveling as a family and expected a relaxing and convenient stay. Would not recommend unless major improvements are made.

Our family visit to this hotel was unfortunately disappointing. We had no access to even the most basic amenities—no complimentary water bottles, no iron box, and no way to contact reception due to a broken telephone line. The TV was an old model and the remote wasn’t working at all. Charging our phones was a challenge with very few plug points in the room. Housekeeping was below expectations, and the room did not feel clean or well-maintained. Air conditioning is not working well, Very disappointing experience for a family trip.

I stayed here with my family expecting a 4-star experience, but unfortunately, we were very disappointed. The customer service was unhelpful and unresponsive. There were no complementary services provided—not even basic items like water bottles or an iron box. The telephone connection to the reception didn’t work, which made things worse when we needed assistance. The TV was outdated and the remote didn’t work either. There weren’t enough plug points for charging our phones. Housekeeping was poorly managed. Overall, not worth the price or the 4-star claim.

I had a very disappointing experience at this hotel. From the moment I arrived, the staff was unprofessional and seemed uninterested in helping. The check-in process was slow and unorganized.

The room was not clean — there was dust on the furniture, stains on the sheets, and the bathroom smelled musty. The air conditioning didn’t work properly, and when I asked for help, maintenance took hours to respond and didn’t fix the issue.

The location was also noisy, and I could barely sleep due to loud sounds from the street and thin walls. On top of that, the Wi-Fi was unreliable, which made it difficult to get any work done.

Overall, I would not recommend this hotel. It did not meet basic standards of comfort or service, and I regret booking my stay here.