4 star hotels in Minamioguni

What a wonderful experience in my stay at Krokawa-So! I particularly enjoy the public onzen which has a beautiful scenic view, and the two private onzens in my room ( both an in-door and an out-door). The dinner and breakfast were also very good in terms of quality and local varieties! I shall return again!

Perfect for couple, food is good, staff is helpful

The room is nestled by the mountains and water, offering direct access to the outdoor wilderness right outside the door – a truly exceptional experience. If you're lucky, you might even get to enjoy an outdoor hot spring bath during a heavy snowfall.

This is a large ryokan located around Kurokawa Onsen, with a main building and an annex. This time, we booked a room in the annex, which was very spacious and even had a loft. There were two private onsen baths right in the room, and another one just outside the room. The experience was absolutely incredible.

The hotel environment is excellent, and the hot spring facilities are top-notch. The staff are incredibly friendly, and the food served is delicious, with both breakfast and dinner being high quality. It's definitely worth another visit.

An absolutely wonderful experience.
The staff at the ryokan were incredibly polite and always ready to help with anything we needed. Upon check-in, we were provided with traditional attire, pajamas, tabi slippers, bath amenities, and a small welcome treat with matcha and coffee. We also asked at the front desk if they could give us a ride to the bus stop after check-out, and they kindly said yes, of...

This is a perfect place for a complete break in a secluded location. Although communication in languages other than Japanese was a bit challenging, the staff's proactive and welcoming attitude helped resolve everything.

The food was fantastic and delicious, and there were so many hot spring options to choose from, with beautiful scenery too. I really loved the cloaks provided; they not only kept me warm but also looked elegant when worn.

Overall, very satisfied. This hotel is part of the same group as Sanmizuki and Shinmeikan. Sanmizuki is adjacent to Fukayama Sanso, located halfway up a mountain at the source of the hot spring. Guests can enjoy free access to the forest hot spring at Sanmizuki. The hot spring quality is superb, with abundant foam. The hotel provides free shuttle service. Before arriving, we contacted Ctrip to arrange...

A truly perfect design and stay experience. The hotel boasts a luxurious size for a Japanese hotel, excellent service, a beautiful environment, and delicious food. A wonderful experience. Definitely worth staying here again.

Location is a bit far off from Karukawa Onsen area (5 minute by car but 30 minutes by foot). The rooms/baths don't feel or look very clean. The food is so-so.

Very nice public baths (you could use all three public baths in their sister hotels nearby

This was a last-minute trip for us as couples, and it's been a while since we last stayed here. We were able to relax in a quiet environment. We took a cable car to Tenku no Yu, where we enjoyed our open-air bath with a spectacular view. The indoor bath in our room was also very spacious, and by opening the window we could feel like we were in an open-air bath. The food, baths, and staff service were...

We were looking for a more traditional ryokan away from it all. This place hit the spot. We really enjoyed the peacefulness and seclusion. The trip to it - rental car - was a worthwhile trek! The food was fabulous and the staff were very welcoming and friendly. There were a variety of onsen. We came away with a very relaxing and satisfied feeling!

I was drawn to the private observation bath and cable car. I enjoyed a long soak in the slightly warm hot spring while admiring the magnificent view from high up! It was fantastic. The hot spring in the room was an indoor type, but it was quite spacious and relaxing, which was also great. The food and room interior also created a nice atmosphere, and the best part was the quiet space and time where...

I went to check out the in-room hot spring because it looked spacious. The water was a little lukewarm, so it might not be suitable for those who prefer very hot water. The view from the open-air bath with a view was fantastic. The only downside was that the futon seemed a bit moldy. Otherwise, the food was delicious and I was very satisfied. The road to get there is really narrow, so be careful...

The service here is excellent. It's a quiet, Japanese-style inn. The staff are very polite, but perhaps lack experience with foreign guests, requiring a translation machine. Regarding the food, since there were seven of us, we had to share half hot pot and half barbecue. It would have been better if both were provided. They offer horse meat sashimi, which is quite unique. Overall, it's very good value...

The location was too remote and the atmosphere of the ryokan was a bit cold, so it wasn't a pleasant atmosphere. The ryokan only had three outdoor communal baths, and there were no special amenities. The food is just like that. I have no intention of visiting again

Staying at Sanga Ryokan was like stepping into a postcard-perfect corner of rural Kumamoto — far from the bustle of big cities, nestled deep in lush forest along a gently flowing mountain stream. The moment I arrived, the earthy scent of cedar and moss greeted me, and a sense of calm washed over me as I walked up the winding path to the traditional entrance.

The whole experience was fantastic! The inn lives up to its name, surrounded by mountains and forests, with the sound of the river and the aroma of burning longan wood, taking the sensory experience to another level! Every service was incredibly attentive! Unfortunately, I couldn't eat much, but both dinner and breakfast were absolutely delicious! After a hot spring bath, you absolutely must try the...

The best onsen ryokan I've stayed at so far.

The service was excellent, and the rooms are spacious. Each room features its own private 'Qieshi' hot spring bath. They provide a shuttle service to and from the Kyushu Odan Bus Station. Upon check-in, you can book a time slot for the private onsen. Both breakfast and dinner were delicious, with dinner even being served directly in our room, which added a very special touch.

This is a very atmospheric hotel, nestled by a river in a dense forest. Our room overlooked a rushing river. The private wooden bath offered stunning views. They also have an indoor sulfur hot spring, which is a medicinal bath and quite unique. In the evening after dinner, while soaking in the public hot spring, we saw fireflies – it was a truly magical sight. We found the Japanese cuisine at this...

This is a traditional Japanese ryokan, built with beautiful wooden architecture. It's located on the westernmost edge of Kurokawa Onsen town, about two kilometers from the main area. If you're looking for privacy and tranquility, this is the perfect spot. They offer a complimentary shuttle service; just let the front desk or the town's tourist information center know, and they'll arrange a pick-up...

A round trip from Tenjin by bus costs 8000 yen and takes three hours! Remember to book your tickets in advance as there aren't many services. The old street in Kurokawa Onsen is very quaint and full of character! Most of the onsen ryokans are built along the creek. The ryokans are simple and clean! In the open-air onsen, you can listen to the gentle flow of the stream and feel that sense of tranquility...

The place is vey old and vintage. The baths look awful because of iron in the water and thet require renovation. Unfortunately we didn’t like our dinner as it was too specific. It is not the first kaiseki dinner for us but it was not the tastiest one.

I loved our stay at Ryokan Youmotosou. Everything was great room, food, onsen. Staff was very helpful. Definitely would recommend to anyone.

Staffs are very polite and the meals are great.

Very good place, I want to repeat next year.

I really liked the hot springs with high iron content in this ryokan: I had sore throat for about 3 weeks before the journey, but it recovered just after the first bath. We also liked that family baths are for free if they are vacant (in the evening there wasn't any problem). The staff is attentive, thank you very much. The food was delicious, and there was more than enough for a man. However, we would...

Beautiful onsen hotel. Excellent services. Brilliant food.

Perfect peaceful zen resort. Attentive staff and elegant experience. A must stay!

The rooms in the main building were a bit dated, and the value for money wasn't great on weekends. However, the quality of both breakfast and dinner was quite good. They also offered a dedicated shuttle service to the bus station. The hot spring was just average.

This was the most stunning place we stayed during our 12-day trip, a true secluded gem nestled deep in the mountains. Upon arrival at the parking lot, we noted there were only a handful of cars, perhaps ten at most. A dedicated staff member was immediately on hand to assist with our luggage. The attention to detail was evident even in the lobby, where staff were seen meticulously cleaning luggage wheels...

The room was absolutely fantastic, offering stunning views from the window. Despite the hotel's opening year being listed as 1998, the interior decor and facilities didn't feel dated at all. It clearly underwent a recent renovation in the past few years, giving it the impression of a brand new hotel. However, there were some water stains around the toilet in the bathroom.

Everything was excellent – the dining, the rooms, and the exquisite decor. I particularly enjoyed soaking in the hot spring while surrounded by lush greenery. The only minor drawback was a recurring noise at night in the room; I couldn't tell if it was the air conditioning or water pipes.

Amazing experience ! I enjoy the room and onsen so much . The room is so big, tidy and cozy, with two private hot baths, one indoor and one outdoor. The onsen resort offers 5 private baths on top of public bath, giving very good privacy and allowing me to enjoy quality time with my fam.

The staff were so friendly and the people were nice!! However, it is difficult to communicate in anything other than Japanese, so if you are not a local, you may not be satisfied. The accommodation is old and worn out, and the hot spring is small and the water is not good compared to other ryokans.

This hot spring hotel has been the highlight of my entire trip. The rooms and buildings are designed with a strong infusion of Japanese culture, immersing guests in an authentic ambience. Every corner of the hotel exudes warmth and significance, urging you to savor its beauty. The open-air hot springs are truly unforgettable, allowing you to relax while surrounded by breathtaking natural scenery....

This hot spring hotel has been the highlight of my entire trip. The rooms and buildings are designed with a strong infusion of Japanese culture, immersing guests in an authentic ambience. Every corner of the hotel exudes warmth and significance, urging you to savor its beauty. The open-air hot springs are truly unforgettable, allowing you to relax while surrounded by breathtaking natural scenery....

Both dinner and breakfast were very satisfying with the chef's heartfelt dishes. This is a hotel that I wanted to visit again after a long time.

I had a great day. The room was clean and spacious, and the bathroom was nice. I was able to eat my meals slowly in my room.

Excellent Ryokan with Kaiseki Pretty Clean Hot springs. kind staffs. excellent Food. stayed 1st grade Wagu bundle. 2 tumbs up recommended to stay. but only 1 day can stay.

A hot spring inn overlooking the majestic Mt. Yufu, the symbol of Yufuin. There are 10 rooms in total, including 5 detached detached buildings and 5 separate buildings in the forest. All rooms have a semi-open-air bath with natural hot spring water, 3 of which have an open-air bath. The view of Mt. Yufu, bathed in the morning sun and evening sun in the clear air, will soothe your soul. And above all...

This was by far the best Ryokan experience we had in all aspects and the price reflects it (T_T). We got the room with a view of Mt. Yufu and it was amazing to soak in the onsen while watching the sunset and sunrise. This seems to be a very small Ryokan, with maybe 10-12 isolated rooms. The kaiseki here was our favorite of the 4 ryokans we stayed at during our trip. I was introduced to hojicha gelato...

This is my first attempt at writing a Google review because my experience was so good. The cuisine was delightful, the staff were helpful, and the view was breathtaking (a vantage point to witness the sunrise, snow and all of yufuin town while soaking in the onsen). As someone coming from Hong Kong, I want to say that language barrier is not a concern. The establishment will arrange English-speaking...

We have been to about 4 onsen trip now and this is the 5th onsen we stayed and I must say, all the previous 4 of them can't compare to this. The location can be access if you take a car, but I am sure you can arrange with them to pick you up somewhere. This is also the reason why the location was quiet and peaceful. The greenery was way too awesome. A balcony that look over the mountains, and you...

Very nice private Hot-Spring, spacious & comfortable private villa and very amicable, kind 'omotenasi' personal services. Taiwanese staff Ms. Lee was very supportive wth professional attitude. We've enjoyed this Ryokan very much....

Facilities: Excellent Cleanliness: Excellent Ambiance: Excellent Service: Excellent

The staff is super friendly and always greet us with smiles. Helpin us with check-in and photo taking. The room is spacious and cozy. One thing can improve is about the emergency exit sign. It is too bright. In brief, we will come again.

The hotel's all-inclusive meals were great, and the service was excellent too.

Good onsan and good western- style room. Both breakfast and dinner are excellent!

Staff are very sincere and helpful.The room is modern and extremely comfortable.

Quiet onsen accommodation with excellent service. Easy to reach with free shuttle bus service. Staff spoke enough English for communication. It's a boutique onsen experience with huge room and attached private onsen (spring water). Highly recommended.

The hotel is large but old. Reviews mentioned guests could use the heating for free during certain periods, but that wasn't the case; it was charged for all times! The breakfast was plentiful! The service was... well, let's just say it was a bit lacking.

The kaiseki was delicious, and I came with my mom. She praised the staff for being incredibly friendly. There were outdoor and indoor baths, so we chose whichever. The accommodations were clean and nice.

The most unforgettable moment of my trip to Yufuin was my stay at Oyado Kaikatei Ryokan. From the moment I checked in, the staff's bright smiles and meticulous attention to detail truly impressed me. Each member of staff genuinely welcomed me, making me feel as if I was visiting family I'd known for years. The room was impeccably clean, and I was impressed by the attention to detail. The refined Japanese...

Wonderful hotel. We stayed there two nights. It’s very simple to find it Traditional Japanese style dinner was delicious Private bathroom was very good In the hotel very clean, nice and quiet We absolutely love it

The service is first-class. Although the environment is old, it is well maintained. There are indoor and outdoor private baths, which are very comfortable. As for the two meals, the dinner is eight points overall and tastes very good. The breakfast is completely unacceptable and there is no way to eat it.

I brought my mother. There are reviews saying that the facilities are old, but I liked it :) The staff is friendly, the hot spring temperature is just right, and it's clean. Next time, I want to come back with my mother and sister's family. I'll rest well and go. Thank you ^^

When I booked, I confirmed the number of guests, gender, and age, but they provided all male yukatas with two pairs of women's slippers! Dinner service was very slow, so much so that I had to rush them.

The hotel's breakfast and dinner were delicious, the service was great, and the environment was clean. It also has a private family hot spring.

This was my second visit since 2017, and it was just as wonderful! It was a hot spring trip with my mom, and everything was excellent from the start. We stayed in the annex, and they moved our luggage for both check-in and check-out, which was incredibly convenient. What really stood out was how they carried our heavy suitcases instead of just dragging them. The main bathhouse was fantastic, of course...

Plenty of parking available, and the staff were incredibly attentive. A soak in the hot spring each night ensured a wonderful sleep. The hotel rooms are spacious and comfortable, and the surroundings are quiet, elegant, and peaceful, truly allowing for a relaxing holiday.

This hotel offers truly thoughtful and attentive service, from check-in to check-out. The dining is exceptional, with fresh ingredients and exquisitely prepared dishes that are a delight to the palate. The rooms are clean, bright, and impeccably arranged, providing a comfortable and relaxing stay. Plus, with both indoor and outdoor hot springs, featuring clean, temperature-controlled pools, it's the...

It was a bit of a walk from the station, and finding the entrance was a little tricky, but the staff took a group photo with us during check-in and were very friendly, so it felt like a good start! As expected, the hot springs were wonderful, and the view was so beautiful. We could also use the private bath almost whenever we wanted without it being too crowded. The yukatas were so pretty that taking...

My parents loved it. I'd love to go again if I get the chance. The staff are incredibly friendly.

The environment was great, the food was delicious, and everything was perfect. It was also a great way to enjoy the outdoor family hot springs with your partner or spouse. If the weather is nice in the evening, you can even see the stars.

The staff are friendly and the food is delicious. It's the best place for a quiet rest.

Nice Onsen hotel. Friendly and helpful staffs , nice foods.

The scenery in the mountains is unique!

The ryokan is not up to the expectation as what google review or trip.com ratings. Suite is quite old and smelly. Onsen area have cob webs. The family onsen is not like ig picture standard with lots of insects and a gecko. Food nevertheless is ok.

This resort is amazing! From the unique architecture to their services are absolutely fantastic. We stayed on the 4th floor which was looking onto the beautiful townscape and coastline of Beppu. With real hotspring introduced to the bathtub in private room, it felt very special. We had some of the most amazing meals in Kyushu there during our 2 night stays. The staff was friendly, helpful, and professional...

Extremely beautiful hotel with stunning views of Beppu. The design is sleek and modern, with unique artworks placed throughout the property. Our room had a private onsen bath overlooking the city—absolutely gorgeous—and the balcony was just as stunning. Breakfast was fantastic as well, and they were able to provide gluten free options. We can’t say enough good things about this hotel and were genuinely...

This is an absolutely gorgeous hotel that offers a truly luxurious and private experience. The rooms are large, spacious, and feature a stunning in-room onsen, which was an absolute highlight. The best part? You get an amazing aerial view of the Beppu coastline right from your room and your private bath. Breakfast was delicious and beautifully executed—while the selection is small, every dish was...

I cannot say enough good things about this hotel. It might be my favourite place I've ever stayed. The building itself is absolutely stunning. We probably spent an hour just walking around taking pictures. Such a cool space and a fantastic view of Beppu and the sea. So relaxing to watch the view change as the sun sets. Great sunrise from the balcony too if you wake up early. Our room was huge and...

Our stay at Galleria Midobaru was one of the highlights of our trip to Beppu. The rooms were spacious and beautifully designed, and the private onsen that opened up to a balcony with an unbelievable view of the city was truly unforgettable. The room had everything we needed for a comfortable and relaxing stay. There is a private onsen in each room that opens up to an ultra-private balcony area. Every...

If you’re looking for a luxurious stay with a private onsen in Beppu this is it. Comparable to the ANA Intercontinental but probably half the cost. The location resides on the hillside of Beppu that overlooks the city and the ocean. When we arrived we were met at our vehicle by a staff member who walked us through the check in process. Afterward, he took us up to our room and showed us how to use all...

The stay was great. Our only complaint was that the AC unit in our room broke the 2nd night which made it hard to sleep.

We were arriving late and leaving early so we opted out of dinner and breakfast, although they look amazing in the photos. The room and bathroom are a bit outdated but the room is a good size. Free sake is available in the lobby which is always a plus for me. The various public onsen pools looks inviting, but we didn't get to try them due to their "no tattoo" policies. However, private onsen room...

Friendly staff, quiet hotel environment, comfortable hot springs, and a variety of free drinks and snacks in the rest area

Very friendly staff and many rooms with nice sea view. Free shuttle service to JR station.

Great location but breakfast spread was disappointing for S$25. Everything else was good at the hotel.

The room condition, kaiseki, and breakfast were all comfortable and enjoyable!! The shuttle bus seems to be assigned once an hour and I think you need to make a reservation in advance! I think it would be better if there were a little more Korean guidance!

Lovely ryokan in Beppu, room is very spacious with western or japanese style beds to choose as sleeping option in the room. Sound of waterfall from room terrace is very relaxing. Onsen is very soothing

The staff were attentive and attentive. The room was a private Japanese-style garden room, fully and meticulously furnished. The hot spring water (described as originating from a gold vein) felt wonderful. There is a shuttle bus to and from Beppu Station (reservations required), the journey takes about five minutes, which is very convenient.

The environment and service are very good, but the hardware facilities are really not good. The public hot spring is outdoors and looks like a wild hot spring. The private hot spring is outdoors. There is no heating in the changing area, and there is not even a hair dryer. One person fell ill after taking a hot spring bath on the first day. He caught a cold and had a fever. On the second day, another...

The service staff are very polite, the shuttle bus is great, the meals are delicious, and the tableside service is excellent!

The room is big, the breakfast is good, the location is also good, the service is good, and the guests are greeted with a smile. It is a recommended hotel with good hygiene and good facilities. I give it a thumbs up manually. It is the best experience

The JR Fukuoka Limited Express Sonic takes about 2 hours to JR Beppu Station. After exiting the station, you will be directed to the Tourist Information Center at the east exit. You can ask the lady to contact the hotel for pick-up service. The hotel's shuttle buses are all at the west exit, and the receptionist can look for them according to the advertisement on the bus. It's only a 10-minute drive...

I was solo traveling and don’t speak Japanese, but the staff was amazing and made everything easy for me! The dinner and breakfast were very good too and I enjoyed the private bath as well. I would definitely stay here again!

It was a very pleasant inn. The view from the entrance was great, and although I had a room facing the mountains, I could see the view from the entrance whenever I wanted. I also enjoyed the night view from the entrance while eating ice cream after taking a bath in the hot spring. The food was also very good, and I was satisfied with both the appearance and the taste.

It was fantastic and so comfortable. The only mistake I made here was not booking another night.

Definitely book the set meal that includes breakfast and dinner!! You'll be stuffed, with everything from sashimi to hot pot. The dinner drinks are also reasonably priced. I'll definitely come back 🥹 The morning bath is completely empty, a private bath experience. The hotel can arrange pick-up and drop-off at Beppu Station, which is very convenient.

A truly perfect experience, highly recommended! Extremely high value for money!!! The dinner selection was so extensive, we couldn't possibly finish it all. The service was also excellent! The private onsen (hot spring bath) was a bit small, with each session lasting 50 minutes. Reservations weren't possible, but you could simply tell the front desk if you wanted to go and it would be available...

The room was excellent, with beautiful views of the sunrise and sunset.

Great tradional hotel with traditional baths.Good food too.

The food is great, the quality of dinner food surprised me. Onsen is very big.

the central heat in the room was too much, had to open window a bit. free pudding and ice pops aren't really our cup of tea, but it was a great gesture. onsen was great experience, room is spacious for 4 of us. would come back to stay again. location is quiet and convenient. garden was beautiful

Food quality and staff is friendly

Food quality and staff is friendly

The free afternoon tea everyday is a big plus. It's also close to the station, walk 5-8mins only. A Lawson is within 5 mins. Hotel is classy and clean.

If I'm solely going for a hot spring experience, I'd definitely choose this place again; the water quality is excellent. The breakfast offers a good variety, and the taste is decent. It's a bit far from the city center, but a 100 RMB taxi ride usually covers most dining spots.

I booked a full board package. The location is conveniently located near to the Hell valley tourist spots. Pick up from the Beppu station was punctual and drop off after check out to station makes travel relaxing. Room was extremely spacious and environment was tranquil. Food was good, both dinner and breakfast. Facilities were also great!

I highly recommend this hotel to anyone visiting Beppu! The views are absolutely stunning, with rooms nestled halfway up the mountain offering panoramic sea and cityscapes. Having an open-air bath right in the room, where you can soak while enjoying the scenery, is incredibly relaxing. The hotel is within walking distance of several 'hell' attractions, which is super convenient. If you're heading...

The room was incredibly spacious, with clearly defined areas including both Western and Japanese-style living rooms. Plus, it came with its own small indoor and outdoor hot spring baths! We opted for Japanese cuisine for both breakfast and dinner, and it was absolutely fantastic—so rich, delicious, and nutritious. It truly exceeded our expectations!

I genuinely enjoyed most of my stay at this hotel and was quite happy with the trip—until the moment I checked out. The customer service I received at the front desk was shockingly poor and completely overshadowed what had otherwise been a pleasant visit. When settling the bill, I asked the lady at the desk if I could pay by scanning a QR code. She placed a PayPay QR code in front of me. I then politely...

The hotel is conveniently located right next to Umi Jigoku (Sea Hell). We booked half board, and the teppanyaki wagyu dinner was delicious. Both the Japanese and Western breakfast options were good. The hot springs were also very relaxing. My family all felt it offered great value for money.

Love the private onsen, and private dinner and breakfast. Good service too.

Very nice, comfortable, and quiet accommodation.

I was a bit nervous after booking this hotel, but it turned out to be an excellent choice! The hotel is a traditional Japanese courtyard building with six rooms. It's about a 15-minute taxi ride from Beppu JR station. From the moment we entered the courtyard, we received a very warm welcome. Since we booked a room on the second floor, the staff kindly carried all our luggage to our room during check...

This was my first ryokan experience, and it was absolutely fantastic. The friendly staff, along with the delicious dinner and breakfast, left a lasting impression. I would love to come back and stay here again.

A wonderful family-run onsen ryokan with excellent service. One of the staff members spoke excellent English, which made communication very smooth. The food was also delicious. They have three private onsen baths – two semi-outdoor and one indoor – all incredibly comfortable and relaxing.

The hotel is conveniently located and easy to reach. The waiters are attentive and attentive. The food is carefully prepared and tastes good. It was my first time to experience a private hot spring bath, and the hot spring water didn’t have a strong sulfur smell. The whole experience was very satisfying

The correspondence of the staff is very good. It was like an old-fashioned inn, so I didn't know how to lock the room, but when I called, he immediately came to teach me. There is also a family bath, so reservations cannot be made, but each time a family goes up, they will be cleaned and you can enter. The scent of Darjeeling tea from Zemid, which I love body soap, shampoo, and conditioner for family...

It's okay, a bit small, but homely. The facilities are clean but nothing too extravagant. They offer a simple but authentic Japanese homestay-like experience. Good place for a stop-over.

Great service and food is rather good. The rooms are old but comfortable. Air conditioning was cool and water pressure in the bathrooms was rather impressive.

Great Japanese style rooms. Everything thing you need for a reasonable price.

Had a very good stay in this hotel. I got a room that was probably renovated recently(not all rooms are renovated!). Everything looks brand new and modern. The room is spacious with a large toilet split into 3 sections. This hotel is value for money

AMAZING STAFF AND PERFECT LOCATION FOR THE KUMAMOTO CASTLE. The room is in decent size and spotless cleaness, which we do appreciate with. Close to restaurants, convenient stores and supermarket.

Although the hotel is a bit old, however, location, cleanliness and hotel services have made up the lost. It’s a highly recommended hotel to stay after all

good for the price, right next to the castle, nice service of placing my luggage in to my room.

As it is not near the JR station, you need to take a tram to get there. But it is near the castle and the arcade where there are many stalls to shop. Service is excellent. The bed is quite comfortable too.

Location of this hotel is very convenient! With great Castle view! Room is spacious and clean! Staff are helpful and nice, even met one speak Cantonese👍 Definitely will recommend this hotel to friends and of course will stay here on my next trip!👍👍👍

The transportation is convenient and the service is exceptionally thoughtful.

The front desk staff spoke excellent English, making communication smooth. The hotel's location is fantastic; there's a bus stop right outside, and shopping malls are directly across the street, as well as behind the building. Kumamoto Bus Terminal is also within walking distance. Plus, there's a restaurant called Flour across the street that serves amazing toast! The room was spacious, and the bathroom...

The room wasn't huge, but it was quite comfortable, and you could see Kumamoto Castle right from the window. For breakfast, you could choose between a buffet or traditional Japanese. Since we'd had enough Japanese breakfast at the onsen hotel before this, we opted for the Western-style buffet both days. The variety was great, and they even had the popular Aso Volcano milk! If I had known, I wouldn...

The location is superb. After arriving at Kumamoto Airport, you can take the airport bus to 'Kamitori' and the hotel is right there. It's in the heart of Kumamoto city, directly opposite a classic department store with Kumamoto-themed products, perfect for shopping. The tram stop is just a short walk away, offering easy access to the JR station and various attractions. The commercial pedestrian street...

This is my second time staying at this hotel in Kumamoto, and it offers great value for money. The location is absolutely fantastic; all the shopping spots are right on your doorstep. Our room had a view of Kumamoto Castle, and they can add an extra bed, so it was no problem for our family of five to sleep comfortably! The hotel staff also provide excellent service. Every time I've been here, the front...

The hotel's location is fantastic! There's a bus stop right downstairs. The concierge on the first floor helped us book bus tickets to Aso and Kagoshima, making our travel super smooth. It was much more convenient than going to the bus terminal ourselves. The room was compact but well-arranged, and all the toiletries were provided, even face wash, toner, and lotion from LA MER. You can pretty much...

The bathroom felt a bit old, but the service, cleanliness, and location were all excellent. I loved the Kumamon bear in the lobby, it was super cute! I wasn't quite sure how to do the self-checkout, but the staff were helpful.

Must booked their Kumamoto theme room, if not is superb small. The Kumamoto theme room is big and comfortable. Kumamon inside is cute. Come with welcome gift in room as well.

Excellent location, just connected to Nagasaki JR station via a pedestrian walkway. The foods in the breakfast are rich and plentiful.

Liked the room. Kumamoto bear theme. Even have gifts every day you stay. Just a let down is the parking for tall car is abt 7mins walk but with in-out privileges

We had the themed kumamon rooms. Nicely decorated, comfortable beds, spacious and clean. Too bad just a folder as souvenir, would be nice if we could have the kumamon toy as well. Kids would be delighted. Very friendly staff, our car was a bit to high for the garage so the staff came with us to show where to park nearby.  Coin laundry 10 min walks to shops/ restaurants

Kumamoto is Kumamon's hometown, and the hotel is filled with Kumamon-themed elements. Check-in was very convenient, and the hotel offers great value for money. Kumamoto is also quite a retro city, with a very old-school feel. My trip was a bit rushed, so there were many places I didn't get to see, but the hotel was excellent.

Room is spacious, street parking is available nearby, clean room. Nice environment

The room was super clean, well decorated and full equipped. The checkin process was easy. The hotel uses the machine for checking in and out. During my check in, there was a staff to facilitate me with it. The staff was really nice. They provided various amenity kits you can pick them up at the lobby to use in your room.

Favourite hotel chain in Japan. Minimalist, clean with good amenities

Favourite hotel chain in Japan. Minimalist, clean with good amenities

convenient location and very clean and large room. washing machine was a huge help, and the lack of a dryer was not an issue at all as previously feared because their bathroom heater / air dryer was more than sufficient. will stay again

convenient location and very clean and large room. washing machine was a huge help, and the lack of a dryer was not an issue at all as previously feared because their bathroom heater / air dryer was more than sufficient. will stay again