Onomichi Kokusai Hotel in Onomichi

The moment I stepped into the hotel, I was hit by a sickening smell of stale cigarette smoke. Even though it's been renovated and looks clean, the odor from when smoking was allowed seems to be deeply ingrained, and even new wallpaper hasn't gotten rid of it. Our room had a powerful Panasonic air purifier, and turning it on did help to lessen the smell, but I imagine it would still bother sensitive people. What really surprised me was that even though I had called ahead to reserve breakfast, they had no record of my name. It was quite a hassle to find a place to eat in an unfamiliar city. I also have a leg injury and use a cane, and since I was driving, I called the hotel about parking. They told me to park in the underground garage, but when I arrived, it was full. I was directed to a parking lot quite a distance away, which was a real inconvenience. It felt like there was a complete lack of communication and coordination, and for a hotel that wasn't even particularly cheap, it was a very disappointing experience. The man at the front desk was constantly looking at his screen, not even bothering to look up at me, let alone smile. From the start, I had a bad feeling, and it turned out to be right. I will never go back.