Onomichi Royal Hotel in Onomichi

It's alright!

1. I booked two rooms at this hotel for two nights. My reservation specified an ocean view room, but the room I stayed in had no ocean view at all and was located on the opposite side of the ocean view room. It wasn't until I checked out that I realized the opposite room was actually an ocean view room with a direct view of the ocean. I'm very curious as to whether this arrangement was intentional or simply a mistake.

2. There was constant confusion regarding meal arrangements during my stay. The breakfast-included plan for one room was clearly stated in the reservation details, but the staff repeatedly denied it. We spent about 30 minutes trying to reach a compromise and finally resolved the issue. For the other room, I had written a note in Japanese stating that "breakfast would be added at the time of my stay," but this note was completely ignored by the staff and had no effect.

3. I lost my room key on the day of check-out. I was very worried because all of my identification was left in the room, so I used a translation app to ask for help from the staff. However, the staff member in question simply displayed the amount "1,000" on the calculator, bowed, and returned to his work, completely ignoring me. When I asked, "Do I have to pay 1,000 yen in compensation?" the staff member simply replied vaguely, "Yes," then immediately bowed again and continued working, demonstrating an extremely cold and irresponsible attitude. What's even more incomprehensible is that when a Japanese guest later came to check out, the same staff member immediately changed his attitude and greeted him with a smile. The difference in attitude before and after was so stark that it was hard to believe.

4. I would like to inquire about two questions. First, if I want to complain about the poor service attitude of hotel staff, what official channels should I use to request a response? Second, even though my single room reservation clearly stated that breakfast was included, the staff member initially denied it and later tried to brush it off by blaming the booking agency. I would like a clear answer as to whether this mistake was the hotel's or the booking agency's responsibility.

1. I booked two rooms in this hotel for a two-night stay, with the reserved room type being ocean-view rooms. However, the rooms actually assigned to me had absolutely no sea view at all; instead, they were located on the opposite side of the ocean-view room area. It was not until I checked out that I noticed the room directly opposite was the one that truly had an unobstructed sea view, which makes me seriously question whether this arrangement was intentional or simply a careless mistake.

2. The dining arrangements during my stay were plagued by constant confusion. One of the booked rooms explicitly included breakfast in the reservation, yet the staff repeatedly denied this fact, leading to a half-hour-long dispute before the issue was finally resolved. For the other room, I had specifically added a note in Japanese during the booking process, requesting to add breakfast upon check-in, but this note was completely ignored by the staff and served no purpose whatsoever.

3. On the day of check-out, I lost my room key. Since all my identification documents were still inside the room, I was extremely worried and immediately used a translation app to seek help from the staff. Unfortunately, the staff member only typed the amount "1000" on the calculator, then lowered his head and continued with his work, completely ignoring me. When I asked if I had to pay a compensation fee of 1000 yuan, the staff member only gave a perfunctory reply of "yes" and then went back to his work right away, with an extremely cold and dismissive attitude. What was even more unacceptable was that when a Japanese local guest came to check out later, the same staff member immediately changed his attitude and greeted them with a big smile—the stark contrast in his behavior was truly unbelievable.

4. I now have two questions to ask for help: First, what formal channels can I use to file a complaint about the poor service attitude of the hotel staff? Second, the reservation for the single room clearly included breakfast; the staff initially denied this, then shifted the blame to the booking agent. So who exactly is responsible for this mistake—the hotel or the booking platform?

1. Personally edited and purchased bookstores with guest rooms between two rooms, two nights of continuous residence, one in the other, a complete no-seaview view between the rooms, and one side of the sea-viewing room. At the time of leaving the cell, the current correct face guest room, the first person to be in charge of the real ability, the face of the sea, the actual presence of the current person in question and questioning, and the removal of questions and concerns, suppressed or pure filial leakage.

2. During the period of residence, meals and drinks were excluded from the current confusion, and the guest room was clearly included in the breakfast, and the staff department was repeatedly denied. Decided; one room in the guest room, the stairs in the guest room, special notes on the day when I entered the room, purchase and breakfast, and the staff on the staff were completely observant, and no action was taken.

3. On the day he left the cell, the cell card was lost, all the proofs of the person were found in the cell, and the cell was deeply concerned, and the staff member asked for help in the case.The staff member was only responsible for the fee, and the number was calculated as ``1000,'' and the amount was ``1,000'', and the subsequent post was a low-level manipulation, and the meeting was completely unforeseen. 000 yuan, the staff member was in charge of the rehabilitation, and the attitude was so cold that the staff member was replaced, and when the resident of Japan left the house, the staff member was immediately set up, greeted with a smile, and the difference between before and after was actually sent to the reception staff.

4. Existing questions and inquiries: Part 1. Is the complaint that the staff at the liquor store has a poor service attitude? Part 2, 單人头單明明including a breakfast, the staff first denied it, and the problem with the intermediary who was also in charge of the recommendation, the question of whether there was a mistake in the investigation, the person in charge of the liquor store, or the suppressor with the help of the middleman?

The location right in front of the ocean was fantastic, and the view from the room was absolutely beautiful. The room itself was comfortable, and the staff who assisted us at breakfast were very polite and helpful. The food was also delicious, made with local ingredients.

Super clean and roomy.  Easy to check in via machine under the guidance of staff.  On site Japanese restaurant.  Friendly staff .

Hotel is around 15 min walk from Onomichi station. Receptionist is helpful but do not understand English. The room is clean but very small... barely enough room to open my luggage. Hotel is already quite expensive considering that it is not in the main city and doesn't include breakfast and has few amenties

The hotel is located by the sea, breakfast is included in the accommodation fee, and the set meals are excellent. It's a 10-minute walk from JR Onomichi.

We have had a great stay at Onomichi Royal hotel. The hotel has clearly just been renovated - everything is super new and in a great state. We've had both dinner and breakfast at the restaurant in the hotel, which has been delicious. We used the hotel as the start and end point of our 2-day Shimanami Kaido cycling tour. It being only a 15-minute walk from the train station, the location was very practical for us. They were kind enough to store our luggage during our cycling tour. We were really impressed with the hospitality and quality of our stay.

Standard Japanese hotel that is within walking distance of the bike rental and ferry to start the Shimanami Kaido.

Did have a 4am fire alarm go off though and had to remain outside of the the hotel for about 30mins. Staff were apologetic upon check out.

i great place and they are extremely biker friendly! Friendly staff and a real nice japanese breakfast!