QonaQ hotel in Astana
✅ Rooms described as clean, brand new, and comfortable ✅ Staff are friendly, welcoming, and helpful, including accommodating early arrivals ✅ Excellent location with a 10/10 rating for convenience ✅ Guests appreciated free water refills via a provided filter ✅ Airport pickup service praised as reliable ❌ No elevator access; rooms only reachable by stairs, which is difficult with heavy luggage ❌ Reception staff do not speak English, only Russian ❌ Bar fridge in rooms often empty except for one bottle of water ❌ Inconsistent hot water supply with delays of up to 10 minutes ❌ Heating system sometimes inadequate in very cold weather around -40°C
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Description
QonaQ hotel in Astana is a three-star property offering a range of room types from Standard to Suite. The hotel is recognized for its cleanliness, comfort, and friendly staff, with many guests appreciating the brand-new, well-maintained rooms. It provides essential services including free WiFi, a restaurant, bar, and 24-hour front desk. However, the hotel lacks an elevator, so all rooms are accessible only by stairs, which may be inconvenient for guests with heavy luggage. The hotel also offers airport pickup service and has safety deposit boxes and business center facilities. Breakfast quality and water heating have room for improvement according to some guests. Pets are not allowed, and children of all ages are welcome, though cribs and extra beds cannot be added to any room.
Location
Located at 50 Mangilik Yel Avenue, QonaQ hotel is approximately 8 km from Astana's Nursultan Nazarbayev International Airport (TSE), making it convenient for travelers arriving by air. The hotel is situated in Astana city and is accessible by car within 20 minutes from the airport. The location scores a perfect 10/10 in guest ratings, highlighting its convenience and accessibility. While specific landmarks are not listed, the address places it in a central urban area within the capital city of Kazakhstan.
Tips
- If you have heavy luggage, be prepared to carry it up to the second or third floor since there is no elevator.
- For guests who do not speak Russian, consider learning some basic phrases or use a translation app, as staff do not speak English.
- Early arrivals can request accommodation as the hotel is flexible with check-in times.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Pets: Pets are not allowed
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Smoke-free property
- Heating
- Private check-in/check-out
- Fire Extinguisher
- Non-smoking rooms
- Room service
- Carbon Monoxide Detector
- Smoke Detector
- TV
- Minibar
- Hairdryer
- Slippers
- Luggage storage
- Safe-deposit box
- Luggage storage
- Bar
- Coffee/tea for guests
- Restaurant
- Free Wi-Fi
- Internet access
- Airport transportation
- Transfer services
- Parking
- Free Parking on Premises
- Fax and copy machine
- Children's menu
Hotel view
Map
Reviews
POIs near hotel
Frequently asked questions about QonaQ hotel
Are there elevators to access the rooms at QonaQ hotel?
No, all rooms are only accessible via stairs as the hotel does not have an elevator.
Does QonaQ hotel offer airport transfer services?
Yes, guests have reported booking and using an airport pickup service successfully.
Are pets allowed at QonaQ hotel?
No, pets are not allowed at this property.
Can I get a crib or extra bed for my child in any room type?
No, cribs and extra beds cannot be added to any room type at this hotel.
What types of rooms are available at QonaQ hotel?
The hotel offers Standard room, Standard Double room, Deluxe room, Deluxe Double room, Junior Suite, and Suite.
