Hotel San Francisco Plaza in Guadalajara

the Hotel itself is not bad, but the location is aweful, the club across from it is one until late night, and the drunks apparently come over to hang at this hotel, the staff does nothing to shut them up and you can hear everything, needless to say we could not sleep, I will never return. Also know this is one of the worse areas in Guadalajara, since I didn't know this I ended up staying a couple of nights, but regret it since I was a bad experience. Also know that they did not allow me to get my luggage out of the room without paying the next day since it was past their check out, in other words they kidnapped my luggage unless I paid, I did pay, and rrgardless of complaints, they did not reimburse or made any arrangement to charge a lower fee. They kept the full night fee even when I told them I didn't want to stay that night because I had not slept the nights before.

The staff was not very professional ,rooms were dusty and didn't seem clean ,beds were old and very hard ,very uncomfortable, wee arrived on a Monday and that night we could not sleep a wink ,because of all the loud music from the bar across the strret , i complained to front desk and his response was to give me ear plugs , the on premise restaurant was vlosed forr remodeling , the two days we were there no one was working in it ,the three water fountains inside to give a classic feel were all dry , we picked the hotel because its classic charm but there was no charm there ,the hotel as a whole is in desrepair, stall was not very professional or courteous, wee were staying 7 nights we left after 3 nights , we were tired and uncomfortable, no safe in room, no iron ,or hair dryer , just littl things to make your stay reasonable, the one thing that took the cake was the installation of the toilet paper holder was installed right next to toilet ,where you sit, we couldnt sit comfortably with the toilet paper right on top of you, it's an inexpensive quaint hotel, i guesss we got what we paid for , it needs a lot of work to be considered a nice hotel , hopefully they can bring it up to par ,because it has a lot of history and charm , wee stayed at Hotel Morales , that is what this hotel should strive for